Updated: 16 July 2025
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Yes, any person using the previous generation meter will need to keep the black activation chip in their meter. Once the black activation chip is in the meter, it should not be removed.
Check other FAQ categories by clicking on the below category names.
It is not possible to delete stored results.
Check other FAQ categories by clicking on the below category names.
Data could not be transferred from the meter to the PC.
Check the PC or USB cable.
The connection between the meter and PC was lost.
Disconnect and reconnect the USB cable and retry the connection. Contact Accu-Chek Customer Care if the connection is lost again.
The batteries are almost out of power.
Change the batteries now. If the symbol reappears after the batteries have been replaced, remove the batteries again, press and hold the Power/Set/OK button for at least 2 seconds, then reinsert the batteries.
Possible Cause: Your batteries are dead.
Solution: Insert new batteries.
Possible Cause: Display is damaged or the meter is defective.
Solution: Contact Accu-Chek Customer Care.
Possible Cause: Extreme temperatures.
Solution: Move the meter to a location within the stated temperature limits in your owner's manual.
Possible Cause: The meter has timed out with a USB connection.
Solution: Removed the USB cable and press the power/set button to resume testing or review test results.
There are no test results in range for the selected data.
The blood glucose result has not been sent to the default paired device.
The transfer is still pending.
Place meter and paired device closer together.
There is no connection between the meter and PC.
Connect the USB cable and retry the connection.
