Product Support

Accu-Chek Combo

Important:
From December 2021, in South Africa, new sales of the Accu-Chek Combo insulin pump system are no longer available. Please note that existing users will be supported under warranty with replacement items as needed throughout their warranty period. The supply of consumable items will continue, subject to availability as noted on the respective product pages on this website. Please consult your healthcare professional to ensure a smooth transition to an alternative therapy.

Product Support

Accu-Chek Combo

Important:
From December 2021, in South Africa, new sales of the Accu-Chek Combo insulin pump system are no longer available. Please note that existing users will be supported under warranty with replacement items as needed throughout their warranty period. The supply of consumable items will continue, subject to availability as noted on the respective product pages on this website. Please consult your healthcare professional to ensure a smooth transition to an alternative therapy.

FAQs

We recommend the use of Lithium batteries where possible. The Accu-Chek Spirit Combo insulin pump uses 1 AA battery (LR6 1.5 V AA alkaline, FR6 1.5 V AA lithium or 1.2 V rechargeable NiMH HR6 AA). You must select the correct battery type in the insulin pump setup when you replace your battery.

Do NOT use carbon-zinc, nickel-cadmium (NiCd) or super heavy duty batteries.

The Accu-Chek Performa Combo meter uses Accu-Chek Performa test strips.

Early occlusion detection is an important factor for safe and effective insulin pump therapy.

An occlusion is an unexpected event where the flow of insulin from a pump into the subcutaneous tissue is blocked.

The patient is typically not aware that an occlusion has occurred.

Due to missed insulin, a malfunction can often result in elevated bG levels, which if undetected can lead to hyperglycemia or Ketosis with the risk for the development of life threatening Diabetic Ketoacidosis (DKA).¹

With its faster occlusion detection, the Accu-Chek Combo system may help to reduce the severity of hyperglycemia and minimizes the risk of ketoacidosis resulting from occlusions.

Because Accu-Chek insulin pumps can be disconnected at the infusion site you can remove the pump temporarily (for up to an hour) to bathe, go swimming or take part in contact sports.

Always remember to check your blood glucose and correct as needed before disconnecting your insulin pump and again when you reconnect. If you are intending to be disconnected from your pump for longer than an hour, you should check your blood glucose regularly throughout the time you are disconnected, reconnecting and correcting as necessary.

You should discuss your personal requirements for disconnecting from your insulin pump with your healthcare professional before going ahead.

Bubbles naturally occur in all liquids, including insulin, when they undergo a fairly rapid temperature change, i.e. warm to cool.

To help to prevent bubbles, remove insulin from the fridge at least an hour before use. If you are self-filling cartridges, make sure to fill the cartridge with room-temperature insulin and draw it from the vial slowly and steadily.

You should regularly check your cartridge and tubing for bubbles and prime out any that you find. Always remember to disconnect from your insulin pump before priming.

Downloads & Guides
Downloads & Guides

View and download the resources you need

Chat with us

Online Mon-Fri from 8am-9pm
and Sat-Sun from 9am-6pm (ET)

Available to chat
Send us a message

We'll get back in under 72 hours.
 

Email us
Give us a call

Mon-Fri from 8am-9pm or
Sat-Sun from 9am-6pm
Holiday Hours
Thanksgiving Eve from 8am-6pm
Thanksgiving Day from 8am-4pm 
Day after Thanksgiving from 8am-6pm
 +44 (20) 23121343