If you suspect your child has swallowed a battery, seek medical attention immediately – prompt action is critical. Don’t wait for symptoms to develop.

Battery ingestion or insertion into the body may cause chemical burns, perforation of soft tissues, and death. Batteries, as small parts, are a choking hazard. Keep them away from children under the age of 3 years.

If the battery compartment does not close securely, stop using the product and keep it away from children. Contact Accu-Chek Customer Care.

This Accu-Chek Guide meter uses two 3-volt lithium coin cell battery (type CR2032).

The meter can be turned on by pressing and releasing the power button or inserting a test strip.

The meter can be turned off by pressing and releasing the power button.

Possible causes and solutions for lack of power include:

Issue: The meter has been exposed to extreme temperatures outside the meter's operating temperature range.
Solution: Move to an area where the temperature is within the system's operating temperature range (between 43 - 113°F / 4 - 45°C). Wait at least 15 minutes for the meter to equilibrate.

Issue: The meter is connected to a computer using a USB cable. If the meter times out while connected via USB, it may not respond to button presses or strip insertion until the USB cable is disconnected.
Solution: Disconnect the cable and attempt to turn the meter on by pressing and releasing the power button.

Issue: One or both batteries are installed incorrectly.
Solution: Confirm both batteries are inserted into the meter under the black tabs with the “+” sign facing up (visible).

Issue: The batteries are dead or battery power is too low for the meter to turn on
Solution: Install two new 3 volt lithium, CR 2032 coin cell batteries. Replace both batteries at the same time and with the same brand.

Issue: Battery tabs are damaged or defective.
Solution: Please contact Accu-Chek Customer Care.

Issue: The meter is damaged or defective.
Solution: Please contact Accu-Chek Customer Care.

Possible causes and solutions for sudden power loss include:

Issue: The meter automatically turns off after 90 seconds of inactivity.
Solution: Turn the device back on when you’re ready to use it again.

Issue: After completion of a test, the meter automatically turns off 15 seconds after strip removal.
Solution: Turn the device back on when you’re ready to use it again.

Issue: The battery compartment or battery door is faulty or damaged.
Solution: Please contact Accu-Chek Customer Care.

Issue: The meter has been stored in extremely cold conditions (below 30°F / - 1°C).
Solution: Move to an area where the temperature is within the system's operating temperature range. Wait at least 15 minutes for the meter to equilibrate.

Issue: The meter is connected to a computer via the USB cable and a compatible software application is not installed on the computer.
Solution: Disconnect the cable and attempt to turn the meter on by pressing and releasing the power button.

Issue: The meter is connected to a computer via the USB cable and a compatible software application has turned off the meter.
Solution: Disconnect the cable and attempt to turn the meter on by pressing and releasing the power button.

No. Memory is retained. If the battery change is done according to the user instructions (empty battery stays in the meter until new battery is available to be inserted) the time and date settings remain stored in the meter as well.

This Accu-Chek Active meter uses one 3-volt lithium coin cell battery (type CR2032).

1. Open the child-resistant battery door by inserting a narrow object, such as a pen, into the slot.
2. Push the tab in the direction of the arrow and lift the battery door up.
3. Remove the old batteries.
4. Press and hold the power/set/ok button on the front of the meter for at least 2 seconds. Wait 20 seconds.
5. Slide the new batteries under the black tabs with the (+) side facing up.
6. Put the battery door back in place and snap it closed. In addition, this video shows you how to change the batteries of the Accu-Chek Guide Me meter.

If you suspect your child has swallowed a battery, seek medical attention immediately – prompt action is critical. Don’t wait for symptoms to develop.

Battery ingestion or insertion into the body may cause chemical burns, perforation of soft tissues, and death. Batteries, as small parts, are a choking hazard. Keep them away from children under the age of 3 years.

If the battery compartment does not close securely, stop using the product and keep it away from children. Contact Accu-Chek Customer Care.

1. Turn the meter off.
2. Remove the battery door.
3. Remove the batteries.
   a. Open the child-resistant battery door by inserting a narrow object, such as a pen, into the slot. Push the tab in the direction of the arrow and lift the battery door up.
4. Examine the battery compartment. Each battery should be held in place by the black tab on the side of the battery compartment.
5. Confirm that the black tabs on the side are not bent down.
6. If a bent black tab is preventing the battery from making contact, use tweezers or a small screwdriver to gently bend the tab(s) back into position.
7. Reinstall the batteries. The batteries must be placed in the battery compartment, under the black tabs with the “+” side facing up (visible).
8. Snap the door closed.
9. Attempt to turn on the meter by pressing and releasing the power button.

The Accu-Chek Guide Me meter uses two 3-volt lithium coin cell batteries (type CR2032) found in many stores.

Possible causes and solutions for sudden power loss include:

Issue: The meter automatically turns off after 90 seconds of inactivity.
Solution:Turn the device back on when you’re ready to use it again.

Issue: After completion of a test, the meter automatically turns off 15 seconds after strip removal.
Solution: Turn the device back on when you’re ready to use it again.

Issue: The battery compartment or battery door is faulty or damaged.
Solution: Please contact Accu-Chek Customer Care.

Issue: The meter has been stored in extremely cold conditions (below 30°F / - 1°C).
Solution: Move to an area where the temperature is within the system's operating temperature range. Wait at least 15 minutes for the meter to equilibrate.

Issue: The meter is connected to a computer via the USB cable and a compatible software application is not installed on the computer.
Solution: Disconnect the cable and attempt to turn the meter on by pressing and releasing the power button.

Issue: The meter is connected to a computer via the USB cable and a compatible software application has turned off the meter.
Solution: Disconnect the cable and attempt to turn the meter on by pressing and releasing the power button.

Yes, any time the meter is on, the battery is being consumed whether searching for a paired device or uploading results.

The Accu-Chek Instant meter requires two batteries to power the features of the meter, such as the backlit display and Bluetooth® connectivity.

Please note that your data will not be lost when you remove the batteries from your meter.
1.Open the battery door on the back of the meter by pushing the tab in the direction of the arrow and pulling the door up. 
2.Release the old batteries by pushing the release button. 
3.Remove the old batteries. 
4.Press and hold the power/set/ok button on the front of the meter for at least 2 seconds. Wait 20 seconds 
5.Slide the new batteries under the black tabs with the (+) side facing up. 
6.Put the battery door back in place and snap it closed.

The Accu-Chek Instant meter uses two 3-volt lithium coin cell batteries (type CR2032) found in many stores.