Product Support

Accu-Chek Performa

The Accu-Chek Performa meter is no longer available in Africa. But don't worry: the test strips continue to be to be available, so there is no need to switch to another meter unless you require a replacement. You can access support for your meter here.

If you require a replacement meter, please contact Accu-Chek Customer Care to discuss whether another Accu-Chek meter, such as the Accu-Chek Instant, could be a suitable alternative for you.

Product Support

Accu-Chek Performa

The Accu-Chek Performa meter is no longer available in Africa. But don't worry: the test strips continue to be to be available, so there is no need to switch to another meter unless you require a replacement. You can access support for your meter here.

If you require a replacement meter, please contact Accu-Chek Customer Care to discuss whether another Accu-Chek meter, such as the Accu-Chek Instant, could be a suitable alternative for you.

FAQs

It is not possible to delete stored results.

Yes. If the post-meal reminder marker is selected, the meter will beep 2 hours after the pre-meal test to remind you to perform a post-meal test. You can change the pre-meal test reminder to 1 hour after the pre-meal test.

The Accu-Chek Performa meter uses Accu-Chek Performa test strips.

If you suspect your child has swallowed a battery, seek medical attention immediately – prompt action is critical. Don’t wait for symptoms to develop.

Battery ingestion or insertion into the body may cause chemical burns, perforation of soft tissues, and death. Batteries, as small parts, are a choking hazard. Keep them away from children under the age of 3 years.

If the battery compartment does not close securely, stop using the product and keep it away from children. Contact Accu-Chek Customer Care.

The Accu-Chek Active system fulfills the ISO 15197:2013 / EN ISO 15197:2015 standards.¹

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