FAQs

<p>Yes, as with any test strip, heat, humidity and other environmental conditions can affect strips. &nbsp;Close the vial immediately after removing a test strip.</p>

<p>The Accu-Chek Performa meter uses Accu-Chek Performa test strips.</p>

<p><strong>Whatever type of Accu-Chek meter you have, cleaning and disinfecting are important for good maintenance.</strong><br>While cleaning is simply removing dirt from the meter, disinfecting refers to removing as much of the disease-causing microorganisms and other germs as possible.</p><p><strong>When to clean or disinfect your Accu-Chek Meter:</strong><br>You should clean and disinfect your meter once a week, or any time blood gets on it. You should also clean your meter before allowing anyone else to handle it.</p><p><strong>What to use when cleaning and disinfecting your Accu-Chek Meter:</strong><br>Use mild dishwashing liquid mixed with water to clean your meter and 70% isopropyl alcohol to disinfect your meter.</p><p><strong>The parts of your Accu-Chek meter you should keep clean:</strong><br>Be sure to clean the areas around slots and openings, while being careful not to get any moisture in them.<br>You should also wipe down the entire meter surface, including the meter display.</p><p>Learn more about cleaning and disinfecting your meter in the user manual.</p>

<p>It is not possible to delete stored results.</p>

<p>No. Memory is retained. If the battery change is done according to the user instructions (empty battery stays in the meter until new battery is available to be inserted) the time and date settings remain stored in the meter as well.</p>

<p>This Accu-Chek Active meter uses one 3-volt lithium coin cell battery (type CR2032).</p>

<p>If you suspect your child has swallowed a battery, seek medical attention immediately – prompt action is critical. Don’t wait for symptoms to develop.</p><p>Battery ingestion or insertion into the body may cause chemical burns, perforation of soft tissues, and death. Batteries, as small parts, are a choking hazard. Keep them away from children under the age of 3 years.</p><p>If the battery compartment does not close securely, stop using the product and keep it away from children. Contact Accu-Chek Customer Care.</p>

<p>When the result is shown, you can use 4 different flags by pressing the M or S button. Options are:<br>- Before meal<br>- After meal<br>- Control solution<br>- General</p>

<p>Yes. If the post-meal reminder marker is selected, the meter will beep 2 hours after the pre-meal test to remind you to perform a post-meal test. You can change the pre-meal test reminder to 1 hour after the pre-meal test.</p>

<p>Performing a control test lets you know the meter and test strips are working properly.</p><p>Reasons to perform a control test include, but are not limited to:<br>1. You open a new test strip box.<br>2. Your test result does not match how you feel.<br>3. The test strips were stored in extreme temperatures or high humidity.<br>4. The test strip container was left open.</p>

<p>The Accu-Chek Active system fulfills the ISO 15197:2013 / EN ISO 15197:2015 standards.¹</p>