Connecting to mySugr

Why would I share my diabetes data with my healthcare professional?

Your healthcare team are there to help you. Whether you decide to share your results using the mySugr Reports function, or seamlessly once connected to Accu-Chek Care*, used by your healthcare professional, there’s plenty in it for you.

By sharing your data with your healthcare professional remotely, you could receive support between appointments, from check-in messages or phone calls, to treatment adjustments.

Having access to your results before your appointment can help your healthcare professional manage their time with you more effectively, and may give you more time to discuss what's important to you.

Is my data secure using Bluetooth?

Can I view my transferred meter data in the…

After the data is transferred to the mySugr app,…

How close do the Accu-Chek Instant meter and…

How does data transfer work with the Accu-Chek…

Once the meter is paired, will data transfer…

Which Accu-Chek meters in Africa can connect to…

Why use the Accu-Chek Instant or Accu-Chek Guide…

How can I share my diabetes data with my…

Other categories

Check other FAQ categories by clicking on the below category names.

Connecting to mySugr

How can I share my diabetes data with my healthcare professional?

You can share your diabetes information with your healthcare professional straight from the mySugr app using the Reports function, or seamlessly once connected to Accu-Chek Care*.  

This guide will help you with the steps you need to follow if you want to share your data from mySugr to Accu-Chek Care.

Is my data secure using Bluetooth?

Can I view my transferred meter data in the…

After the data is transferred to the mySugr app,…

How close do the Accu-Chek Instant meter and…

How does data transfer work with the Accu-Chek…

Once the meter is paired, will data transfer…

Which Accu-Chek meters in Africa can connect to…

Why use the Accu-Chek Instant or Accu-Chek Guide…

Why would I share my diabetes data with my…

Other categories

Check other FAQ categories by clicking on the below category names.

Connecting to mySugr

Why use the Accu-Chek Instant or Accu-Chek Guide Me meter connected to the mySugr app?

Using an Accu-Chek meter connected to the mySugr app will enable you to automatically and wirelessly capture your blood sugar readings, and store all of your readings and other important diabetes information in one easily accessible place. This could help to make your diabetes management easier. 

Is my data secure using Bluetooth?

Can I view my transferred meter data in the…

After the data is transferred to the mySugr app,…

How close do the Accu-Chek Instant meter and…

How does data transfer work with the Accu-Chek…

Once the meter is paired, will data transfer…

Which Accu-Chek meters in Africa can connect to…

How can I share my diabetes data with my…

Why would I share my diabetes data with my…

Other categories

Check other FAQ categories by clicking on the below category names.

Connecting to mySugr

Which Accu-Chek meters in Africa can connect to mySugr?

The Accu-Chek Instant and Accu-Chek Guide Me meters. 

Is my data secure using Bluetooth?

Can I view my transferred meter data in the…

After the data is transferred to the mySugr app,…

How close do the Accu-Chek Instant meter and…

How does data transfer work with the Accu-Chek…

Once the meter is paired, will data transfer…

Why use the Accu-Chek Instant or Accu-Chek Guide…

How can I share my diabetes data with my…

Why would I share my diabetes data with my…

Other categories

Check other FAQ categories by clicking on the below category names.

General questions

What is Accu-Chek Smart Pix software?

The Accu-Chek Smart Pix software is an Information Management Software Application for persons with diabetes and/or their health care professionals. The Accu-Chek Smart Pix software allows download of data from compatible devices to a computer where it can be saved, displayed, reviewed, analyzed and evaluated to support the treatment of diabetes. It aims to support the optimization of personal diabetes therapy through informed therapy decisions in two ways: by monitoring disease parameters in everyday life and by visualizing the personal therapy status.

How do I clean or disinfect my Accu-Chek meter?

Is the time and date or memory lost when the…

When and why is it helpful to test with a control…

How do I code my Accu-Chek meter?

How long does it take to get a result from the…

Is the USB port of the meter water or dust-…

Can the user delete stored results?

Can the Accu-Chek Instant meter be used for…

Can the Accu-Chek Instant meter be used for…

Does the Accu-Chek Instant meter require coding?

Why use the Accu-Chek Instant meter connected to…

Can the Accu-Chek Instant meter synchronise with…

Can more than one meter be paired to the mySugr…

What will happen if I change my smartphone?

What is the right way to store the Accu-Chek…

What is the best way to safely dispose of a used…

Which penetration depth should be used?

Can I use an expired test strip?

What happens if I do not apply enough blood on…

Why does the test sometimes start even if yellow…

How large is the sample size for a blood sugar…

How can I make it easier to get a drop of blood?

What supplies should I take with me when I go on…

Can I wear my insulin pump during sports?

What do I need to think about when going to a…

Can I go in a sauna or steam room while wearing…

Can I swim, shower or bathe while wearing an…

Can MRI or X-ray machines disrupt the system?

I noticed my cartridge and tubing have air…

Can I disconnect from my insulin pump temporarily?

What is occlusion detection?

What test strips does the Accu-Chek Performa…

What batteries are used with the Accu-Chek Spirit…

Which pump is compatible with the Accu-Chek…

How do I use the Accu-Chek FlexLink infusion set…

How do I use the Accu-Chek LinkAssist insertion…

How often do I need to change my infusion set?

Which pump is compatible with the Accu-Chek Rapid…

How to insert the Accu-Chek Rapid-D Link infusion…

What is the Accu-Chek Solo tubeless patch pump…

What are the consumable components for the Accu-…

In which African countries is the Accu-Chek Solo…

Which pump is compatible with the Accu-Chek…

How do I insert the Accu-Chek TenderLink infusion…

How do I store pen needles?

How do I dispose of used pen needles?

How do I start injections? I am a first-time user.

What is the best injection technique for me?

What are the recommended injection sites?

Why should I rotate the injection site?

Why should I prime the pen needle before…

What is the best way to safely dispose of a used…

What is the right way to store the Accu-Chek…

Which penetration depth should be used?

Is it possible to use an Accu-Chek FastClix…

Is it possible to re-select an Accu-Chek FastClix…

Is it possible to reuse an Accu-Chek FastClix…

What if no blood is obtained at all?

Can I re-use the Accu-Chek Safe-T-Pro Uno lancing…

Can the Accu-Chek Safe-T-Pro Uno lancing device…

Can I use the Accu-Chek Safe-T-Pro Uno lancing…

How do I safely dispose of a used lancing device?

How are the lancets sterilized?

How long does the lancing device remain sterile?

How long does the lancing device remain…

Does the Accu-Chek Safe-T-Pro Uno lancing device…

How many units are packed in a box?

Can I delete stored results?

Do the previous generation of Accu-Chek Active…

Other categories

Check other FAQ categories by clicking on the below category names.

General questions

How do I insert the Accu-Chek TenderLink infusion set?
  • Please wash your hands before unpacking the infusion set.
  • Remove the front half of the backing paper from the self-adhesive and pull the protective cover off the introducer needle. Grasp the infusion set between the thumb and middle finger of one hand behind the side clips and pull back the edge of the self-adhesive with the index finger.
  • With your free hand, pinch together a bit of subcutaneous tissue at the chosen site. Insert the introducer needle under the skin at an angle of 20–45°, proceeding quickly and in one motion. Watch the soft cannula while inserting to ensure that it goes in smoothly without kinking or crimping. 
  • Press the self-adhesive firmly onto the infusion site, ensuring that it makes good contact with the skin. Place one finger in front of the inspection window on the Accu-Chek TenderLink to fix it. Press the side clips of the introducer needle together gently and at the same time pull the introducer needle out of the skin.
  • Remove the back side of the backing paper from the self-adhesive and press the it firmly onto the infusion site, ensuring that it makes good contact with the skin.
  • Connect the primed tubing to the cannula. Before resuming insulin pump therapy, fill the soft cannula with a bolus of 0.7U of insulin U-100.
     

Please refer to the Accu-Chek TenderLink quick reference guide for more information.

How do I clean or disinfect my Accu-Chek meter?

Is the time and date or memory lost when the…

When and why is it helpful to test with a control…

How do I code my Accu-Chek meter?

How long does it take to get a result from the…

Is the USB port of the meter water or dust-…

Can the user delete stored results?

Can the Accu-Chek Instant meter be used for…

Can the Accu-Chek Instant meter be used for…

Does the Accu-Chek Instant meter require coding?

Why use the Accu-Chek Instant meter connected to…

Can the Accu-Chek Instant meter synchronise with…

Can more than one meter be paired to the mySugr…

What will happen if I change my smartphone?

What is the right way to store the Accu-Chek…

What is the best way to safely dispose of a used…

Which penetration depth should be used?

Can I use an expired test strip?

What happens if I do not apply enough blood on…

Why does the test sometimes start even if yellow…

How large is the sample size for a blood sugar…

How can I make it easier to get a drop of blood?

What supplies should I take with me when I go on…

Can I wear my insulin pump during sports?

What do I need to think about when going to a…

Can I go in a sauna or steam room while wearing…

Can I swim, shower or bathe while wearing an…

Can MRI or X-ray machines disrupt the system?

I noticed my cartridge and tubing have air…

Can I disconnect from my insulin pump temporarily?

What is occlusion detection?

What test strips does the Accu-Chek Performa…

What batteries are used with the Accu-Chek Spirit…

Which pump is compatible with the Accu-Chek…

How do I use the Accu-Chek FlexLink infusion set…

How do I use the Accu-Chek LinkAssist insertion…

How often do I need to change my infusion set?

Which pump is compatible with the Accu-Chek Rapid…

How to insert the Accu-Chek Rapid-D Link infusion…

What is the Accu-Chek Solo tubeless patch pump…

What are the consumable components for the Accu-…

In which African countries is the Accu-Chek Solo…

Which pump is compatible with the Accu-Chek…

What is Accu-Chek Smart Pix software?

How do I store pen needles?

How do I dispose of used pen needles?

How do I start injections? I am a first-time user.

What is the best injection technique for me?

What are the recommended injection sites?

Why should I rotate the injection site?

Why should I prime the pen needle before…

What is the best way to safely dispose of a used…

What is the right way to store the Accu-Chek…

Which penetration depth should be used?

Is it possible to use an Accu-Chek FastClix…

Is it possible to re-select an Accu-Chek FastClix…

Is it possible to reuse an Accu-Chek FastClix…

What if no blood is obtained at all?

Can I re-use the Accu-Chek Safe-T-Pro Uno lancing…

Can the Accu-Chek Safe-T-Pro Uno lancing device…

Can I use the Accu-Chek Safe-T-Pro Uno lancing…

How do I safely dispose of a used lancing device?

How are the lancets sterilized?

How long does the lancing device remain sterile?

How long does the lancing device remain…

Does the Accu-Chek Safe-T-Pro Uno lancing device…

How many units are packed in a box?

Can I delete stored results?

Do the previous generation of Accu-Chek Active…

Other categories

Check other FAQ categories by clicking on the below category names.

General questions

Which pump is compatible with the Accu-Chek TenderLink infusion set?

The Accu-Chek TenderLink infusion set is compatible with the Accu-Chek Combo Insulin Pump.

How do I clean or disinfect my Accu-Chek meter?

Is the time and date or memory lost when the…

When and why is it helpful to test with a control…

How do I code my Accu-Chek meter?

How long does it take to get a result from the…

Is the USB port of the meter water or dust-…

Can the user delete stored results?

Can the Accu-Chek Instant meter be used for…

Can the Accu-Chek Instant meter be used for…

Does the Accu-Chek Instant meter require coding?

Why use the Accu-Chek Instant meter connected to…

Can the Accu-Chek Instant meter synchronise with…

Can more than one meter be paired to the mySugr…

What will happen if I change my smartphone?

What is the right way to store the Accu-Chek…

What is the best way to safely dispose of a used…

Which penetration depth should be used?

Can I use an expired test strip?

What happens if I do not apply enough blood on…

Why does the test sometimes start even if yellow…

How large is the sample size for a blood sugar…

How can I make it easier to get a drop of blood?

What supplies should I take with me when I go on…

Can I wear my insulin pump during sports?

What do I need to think about when going to a…

Can I go in a sauna or steam room while wearing…

Can I swim, shower or bathe while wearing an…

Can MRI or X-ray machines disrupt the system?

I noticed my cartridge and tubing have air…

Can I disconnect from my insulin pump temporarily?

What is occlusion detection?

What test strips does the Accu-Chek Performa…

What batteries are used with the Accu-Chek Spirit…

Which pump is compatible with the Accu-Chek…

How do I use the Accu-Chek FlexLink infusion set…

How do I use the Accu-Chek LinkAssist insertion…

How often do I need to change my infusion set?

Which pump is compatible with the Accu-Chek Rapid…

How to insert the Accu-Chek Rapid-D Link infusion…

What is the Accu-Chek Solo tubeless patch pump…

What are the consumable components for the Accu-…

In which African countries is the Accu-Chek Solo…

How do I insert the Accu-Chek TenderLink infusion…

What is Accu-Chek Smart Pix software?

How do I store pen needles?

How do I dispose of used pen needles?

How do I start injections? I am a first-time user.

What is the best injection technique for me?

What are the recommended injection sites?

Why should I rotate the injection site?

Why should I prime the pen needle before…

What is the best way to safely dispose of a used…

What is the right way to store the Accu-Chek…

Which penetration depth should be used?

Is it possible to use an Accu-Chek FastClix…

Is it possible to re-select an Accu-Chek FastClix…

Is it possible to reuse an Accu-Chek FastClix…

What if no blood is obtained at all?

Can I re-use the Accu-Chek Safe-T-Pro Uno lancing…

Can the Accu-Chek Safe-T-Pro Uno lancing device…

Can I use the Accu-Chek Safe-T-Pro Uno lancing…

How do I safely dispose of a used lancing device?

How are the lancets sterilized?

How long does the lancing device remain sterile?

How long does the lancing device remain…

Does the Accu-Chek Safe-T-Pro Uno lancing device…

How many units are packed in a box?

Can I delete stored results?

Do the previous generation of Accu-Chek Active…

Other categories

Check other FAQ categories by clicking on the below category names.