Accu-Chek SmartGuide Predict app

What is the Accu-Chek SmartGuide Predict app?

The Accu-Chek SmartGuide Predict app collects and uses information from the Accu-Chek SmartGuide sensor and CGM app (required) and offers predictive tools.

The main features are:

• Glucose Predict: general prediction within the next two hours
• Low Glucose Predict: hypoglycemia prediction within the next 30 minutes
• Night Low Predict: predicts the chance of having a low glucose during the night (defined as a 7-hour time period)
• Glucose Patterns: automatic glucose pattern detection (a retrospective, not predictive, feature)

Accu-Chek SmartGuide app

What happens if my phone battery dies?

If your phone battery dies, the Accu-Chek SmartGuide app does not receive glucose data from the sensor or provide notifications while your phone is powered off. Charge your phone as soon as possible, power it on, and open the Accu-Chek SmartGuide app. When your phone is powered on again and the app is running, it will download data from the sensor.

If your phone was powered off for more than 8 hours, the historical data may show some gaps when displayed on graphs.

Accu-Chek SmartGuide app

What if my phone is lost or broken?

If you lose or break your phone and switch to a new phone, you must download the Accu-Chek SmartGuide app on your new phone and log in with your existing Accu-Chek account. Settings (e.g., target ranges, units, etc.) and up to 6 months of data will be restored from your account to the new phone. This occurs during the first time use process, and when it is successful you are notified.

When the app is set up on your new phone, the next step is either to pair a new sensor or re-pair the current sensor that still has time left on it.

Accu-Chek SmartGuide app

How do I receive notifications / alarm signals?

You can receive notifications from the app as cards on the app dashboard or as notifications on the home screen of your smartphone, if they are enabled. You can also receive notifications if you use an Apple watch.

Alarm signals are received only if the sensor is connected to the app and you activate notifications. To receive information from the sensor, your paired smartphone must be within a range of 6 meters (19.68 feet).

Accu-Chek SmartGuide app

Can I silence notifications and/or some warnings from the Accu-Chek SmartGuide app temporarily or set my smartphone to vibrate only?

Yes, you can silence notifications and/or some warnings from the Accu-Chek SmartGuide app temporarily or set your smartphone to vibrate only.

You can disable Critical Alerts (iOS) or Override Do Not Disturb (Android) for the Accu-Chek SmartGuide app. When these settings are disabled, if you put your phone in Do Not Disturb or Focus mode, all app notifications are silenced temporarily while your phone is in that mode.

If the Critical Alerts or Override Do Not Disturb settings are enabled for the app, the app will override these modes and make sounds for each notification even if your phone is set to vibrate only or Do Not Disturb or Focus mode.

The app prompts you to enable these settings during the initial setup, but you can also access them from the app menu at any time. In addition, some alarms and notifications can be turned off entirely from the app menu. Beware that this will turn off the notification entirely and not just silence it. It will stay off until you turn it on again from the menu.