Accu-Chek SmartGuide CGM Solution

Who can use the Accu-Chek SmartGuide CGM solution?

Accu-Chek SmartGuide device

• Adults, 18 years of age and older
• People with diabetes
• Caregivers of people with diabetes

mySugr Glucose Insights

• Adults 18 years of age and older, diagnosed with diabetes.
• Under guidance of a doctor or other healthcare professional.
• Who are physically and mentally able to independently manage diabetes therapy.
• Who are able to proficiently use a compatible mobile device.
• Who can read information displayed on a compatible mobile device.

Can I use the Accu-Chek SmartGuide CGM solution…

What is the difference between Continuous Glucose…

Can I use the Accu-Chek SmartGuide CGM solution…

How does the Accu-Chek SmartGuide CGM solution…

Can I use the Accu-Chek SmartGuide CGM solution…

What must I consider when in airports or on…

How should the Accu-Chek SmartGuide sensor be…

What must I consider when I swim or mountain…

Which apps do I have to use for what?

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Accu-Chek SmartGuide CGM Solution

What is the difference between Continuous Glucose Monitoring (CGM) and Blood Glucose Monitoring (BGM)?

Though BGM (Blood Glucose Monitoring) and CGM (Continuous Glucose Monitoring) provide information about your glucose levels, there are some key differences:

Measuring frequency

The frequency of obtaining glucose values is different between using a BGM and CGM. Using a BGM, you might test your blood glucose levels several times a day, typically before meals and bedtime, depending on your type of diabetes and medication.
With CGM, your glucose level is measured continuously. The glucose values measured by the sensor in your skin are transmitted every 5 minutes and combined to create a glucose curve. You get a full picture of your glucose levels over the time you are wearing the sensor.

Measuring glucose levels in blood vs interstitial fluid

BGM and CGM also differ in where the glucose values are measured. BGM measures glucose in capillary blood drawn from your fingertips (or sometimes other places like the palm of your hand). The sensor of the CGM solution, in contrast, is placed in your skin, more specifically, in the fat layer below the skin (subcutaneous fat tissue). There, your glucose level is measured in the fluid between the cells (interstitial fluid, not blood).

Can I use the Accu-Chek SmartGuide CGM solution…

Who can use the Accu-Chek SmartGuide CGM solution?

Can I use the Accu-Chek SmartGuide CGM solution…

How does the Accu-Chek SmartGuide CGM solution…

Can I use the Accu-Chek SmartGuide CGM solution…

What must I consider when in airports or on…

How should the Accu-Chek SmartGuide sensor be…

What must I consider when I swim or mountain…

Which apps do I have to use for what?

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Accu-Chek SmartGuide CGM solution

Be empowered by knowing your current glucose levels and future glucose development*, and learn how you may reduce the risk of highs and lows¹, with the Accu-Chek SmartGuide CGM solution — your personal glucose guide.

Image of the sensor, the applicator and a mobile phone showcasing the CGM app screen

Accu-Chek SmartGuide CGM solution

Accu-Chek Guide

Error codes Connection Failed

Data could not be transferred from the meter to the PC.
Check the PC or USB cable.

Battery

Battery The batteries are almost out of power.

Hi Blood glucose may be higher than the measuring range of the…

Lo Blood glucose may be lower than the measuring range of the…

E-14

E-14 An electronic error has occurred.

E-13

E-13 Fluid or foreign material may be present in the test…

E-12

E-12 Your blood sample may contain a high level of ascorbate.

E-11

E-11 The test strip may be damaged.

E-10

E-10 The time and date setting may be incorrect.

E-9

E-9 The batteries may be out of power.

E-8

E-8 The temperature is above or below the proper range for the…

E-7

E-7 An electronic error occurred.

E-6

"E-6 Blood or control solution was applied to the test…

E-4

"E-4 Not enough blood or control solution was drawn into…

E-3

E-3 A meter or a test strip error has occurred or in rare…

E-1

E-1 The test strip may be damaged, not properly inserted, or…

Connection Lost

Connection Lost The connection between the meter and PC was…

Blank

Blank Your batteries are possibly dead.

Average After Meal 7 Days

Average After Meal 7 Days There are no test results in range…

No Connection

No Connection There is no connection between the meter and PC.

Auto-Send Not Complete

Auto-Send Not Complete The blood glucose result has not been…

Invalid Date

Invalid Date The date entered is not valid.

Flight Mode Active - Setting Saved

Flight Mode Active - Setting Saved A meter setting was changed…

Flight Mode Active - Pairing Not Allowed

Flight Mode Active - Pairing Not Allowed Pairing to a device…

High BG Data

High BG Data There are no results stored in the meter for the…

No Stored Results

No Stored Results One or more blood glucose results are…

Logbook - Invalid Result

Logbook - Invalid Result There is an invalid result in the…

Low BG Data

Low BG Data There are no results stored in the meter for the…

Low/High Data

Low/High Data Target Ranges is Off and there are no results…

Pairing Failed

Pairing Failed The meter was unable to pair with a device.

No Data Available

No Data Available Patterns is Off.

Patterns - No Active Patterns Available

Patterns - No Active Patterns Available Patterns is On but…

Results Excluded - Averages

Results Excluded - Averages One or more blood glucose results…

Results Excluded - Low/High Data

Results Excluded - Low/High Data One or more blood glucose…

Sync Time

Sync Time The meter time and date have been changed to match…

Results Excluded - Target %

Results Excluded - Target % One or more blood glucose results…

Target % After Meal 7 Days

Target % After Meal 7 Days There are no test results in range…

Target %

Target % Target Ranges is Off

Test Not Allowed

Test Not Allowed The meter is connected to a PC and a test…

Transfer Failed

Transfer Failed Blood glucose results were not transferred to…

Accu-Chek Guide error code Transfer not allowed

Transfer Notg Allowed

Transfer Not Allowed Data cannot be sent to a paired device…

Accu-Chek Guide

Error codes Connection Lost

The connection between the meter and PC was lost.
Disconnect and reconnect the USB cable and retry the connection. Contact Accu-Chek Customer Care if the connection is lost again.

Battery

Battery The batteries are almost out of power.

Hi Blood glucose may be higher than the measuring range of the…

Lo Blood glucose may be lower than the measuring range of the…

E-14

E-14 An electronic error has occurred.

E-13

E-13 Fluid or foreign material may be present in the test…

E-12

E-12 Your blood sample may contain a high level of ascorbate.

E-11

E-11 The test strip may be damaged.

E-10

E-10 The time and date setting may be incorrect.

E-9

E-9 The batteries may be out of power.

E-8

E-8 The temperature is above or below the proper range for the…

E-7

E-7 An electronic error occurred.

E-6

"E-6 Blood or control solution was applied to the test…

E-4

"E-4 Not enough blood or control solution was drawn into…

E-3

E-3 A meter or a test strip error has occurred or in rare…

E-1

E-1 The test strip may be damaged, not properly inserted, or…

Connection Failed

Connection Failed Data could not be transferred from the meter…

Blank

Blank Your batteries are possibly dead.

Average After Meal 7 Days

Average After Meal 7 Days There are no test results in range…

No Connection

No Connection There is no connection between the meter and PC.

Auto-Send Not Complete

Auto-Send Not Complete The blood glucose result has not been…

Invalid Date

Invalid Date The date entered is not valid.

Flight Mode Active - Setting Saved

Flight Mode Active - Setting Saved A meter setting was changed…

Flight Mode Active - Pairing Not Allowed

Flight Mode Active - Pairing Not Allowed Pairing to a device…

High BG Data

High BG Data There are no results stored in the meter for the…

No Stored Results

No Stored Results One or more blood glucose results are…

Logbook - Invalid Result

Logbook - Invalid Result There is an invalid result in the…

Low BG Data

Low BG Data There are no results stored in the meter for the…

Low/High Data

Low/High Data Target Ranges is Off and there are no results…

Pairing Failed

Pairing Failed The meter was unable to pair with a device.

No Data Available

No Data Available Patterns is Off.

Patterns - No Active Patterns Available

Patterns - No Active Patterns Available Patterns is On but…

Results Excluded - Averages

Results Excluded - Averages One or more blood glucose results…

Results Excluded - Low/High Data

Results Excluded - Low/High Data One or more blood glucose…

Sync Time

Sync Time The meter time and date have been changed to match…

Results Excluded - Target %

Results Excluded - Target % One or more blood glucose results…

Target % After Meal 7 Days

Target % After Meal 7 Days There are no test results in range…

Target %

Target % Target Ranges is Off

Test Not Allowed

Test Not Allowed The meter is connected to a PC and a test…

Transfer Failed

Transfer Failed Blood glucose results were not transferred to…

Transfer Notg Allowed

Transfer Not Allowed Data cannot be sent to a paired device…

Accu-Chek Guide Link

Error codes Battery icon

The batteries are almost out of power.
Change the batteries now. If the symbol reappears after the batteries have been replaced, remove the batteries again, press and hold the Power/Set/OK button for at least 2 seconds, then reinsert the batteries.

Hi Blood glucose may be higher than the measuring range of the…

Lo Blood glucose may be lower than the measuring range of the…

E-3

A meter or a test strip error has occurred or in rare cases,…

E-4

E-4 Not enough blood was drawn into the test strip or was…

Blank

The meter will not turn on or the display is blank

Err

The meter was unable to pair with a mobile device.

Memory

There are no test results in range for the selected data.

USB

The meter is connected to a PC and a blood glucose or control…

E-14

An electronic error has occurred.

E-13

Fluid or foreign material may be present in the test strip…

E-12

Your blood sample may contain a high level of ascorbate.

E-11

The test strip may be damaged.

E-10

The time and date setting may be incorrect.

E-9

The batteries may be out of power.

E-8

The temperature is above or below the proper range for the…

E-7

An electronic error occurred.

E-6

Blood or control solution was applied to the test strip before…

E-1

The test strip may be damaged, not properly inserted, or was…

Accu-Chek Guide

Error codes Blank

Possible Cause: Your batteries are dead.
Solution: Insert new batteries.

Possible Cause: Display is damaged or the meter is defective.
Solution: Contact Accu-Chek Customer Care.

Possible Cause: Extreme temperatures.
Solution: Move the meter to a location within the stated temperature limits in your owner's manual.

Possible Cause: The meter has timed out with a USB connection.
Solution: Removed the USB cable and press the power/set button to resume testing or review test results.

Battery

Battery The batteries are almost out of power.

Hi Blood glucose may be higher than the measuring range of the…

Lo Blood glucose may be lower than the measuring range of the…

E-14

E-14 An electronic error has occurred.

E-13

E-13 Fluid or foreign material may be present in the test…

E-12

E-12 Your blood sample may contain a high level of ascorbate.

E-11

E-11 The test strip may be damaged.

E-10

E-10 The time and date setting may be incorrect.

E-9

E-9 The batteries may be out of power.

E-8

E-8 The temperature is above or below the proper range for the…

E-7

E-7 An electronic error occurred.

E-6

"E-6 Blood or control solution was applied to the test…

E-4

"E-4 Not enough blood or control solution was drawn into…

E-3

E-3 A meter or a test strip error has occurred or in rare…

E-1

E-1 The test strip may be damaged, not properly inserted, or…

Connection Failed

Connection Failed Data could not be transferred from the meter…

Connection Lost

Connection Lost The connection between the meter and PC was…

Average After Meal 7 Days

Average After Meal 7 Days There are no test results in range…

No Connection

No Connection There is no connection between the meter and PC.

Auto-Send Not Complete

Auto-Send Not Complete The blood glucose result has not been…

Invalid Date

Invalid Date The date entered is not valid.

Flight Mode Active - Setting Saved

Flight Mode Active - Setting Saved A meter setting was changed…

Flight Mode Active - Pairing Not Allowed

Flight Mode Active - Pairing Not Allowed Pairing to a device…

High BG Data

High BG Data There are no results stored in the meter for the…

No Stored Results

No Stored Results One or more blood glucose results are…

Logbook - Invalid Result

Logbook - Invalid Result There is an invalid result in the…

Low BG Data

Low BG Data There are no results stored in the meter for the…

Low/High Data

Low/High Data Target Ranges is Off and there are no results…

Pairing Failed

Pairing Failed The meter was unable to pair with a device.

No Data Available

No Data Available Patterns is Off.

Patterns - No Active Patterns Available

Patterns - No Active Patterns Available Patterns is On but…

Results Excluded - Averages

Results Excluded - Averages One or more blood glucose results…

Results Excluded - Low/High Data

Results Excluded - Low/High Data One or more blood glucose…

Sync Time

Sync Time The meter time and date have been changed to match…

Results Excluded - Target %

Results Excluded - Target % One or more blood glucose results…

Target % After Meal 7 Days

Target % After Meal 7 Days There are no test results in range…

Target %

Target % Target Ranges is Off

Test Not Allowed

Test Not Allowed The meter is connected to a PC and a test…

Transfer Failed

Transfer Failed Blood glucose results were not transferred to…

Transfer Notg Allowed

Transfer Not Allowed Data cannot be sent to a paired device…

Accu-Chek Guide

Error codes Average After Meal 7 Days

There are no test results in range for the selected data.

Battery

Battery The batteries are almost out of power.

Hi Blood glucose may be higher than the measuring range of the…

Lo Blood glucose may be lower than the measuring range of the…

E-14

E-14 An electronic error has occurred.

E-13

E-13 Fluid or foreign material may be present in the test…

E-12

E-12 Your blood sample may contain a high level of ascorbate.

E-11

E-11 The test strip may be damaged.

E-10

E-10 The time and date setting may be incorrect.

E-9

E-9 The batteries may be out of power.

E-8

E-8 The temperature is above or below the proper range for the…

E-7

E-7 An electronic error occurred.

E-6

"E-6 Blood or control solution was applied to the test…

E-4

"E-4 Not enough blood or control solution was drawn into…

E-3

E-3 A meter or a test strip error has occurred or in rare…

E-1

E-1 The test strip may be damaged, not properly inserted, or…

Connection Failed

Connection Failed Data could not be transferred from the meter…

Connection Lost

Connection Lost The connection between the meter and PC was…

Blank

Blank Your batteries are possibly dead.

No Connection

No Connection There is no connection between the meter and PC.

Auto-Send Not Complete

Auto-Send Not Complete The blood glucose result has not been…

Invalid Date

Invalid Date The date entered is not valid.

Flight Mode Active - Setting Saved

Flight Mode Active - Setting Saved A meter setting was changed…

Flight Mode Active - Pairing Not Allowed

Flight Mode Active - Pairing Not Allowed Pairing to a device…

High BG Data

High BG Data There are no results stored in the meter for the…

No Stored Results

No Stored Results One or more blood glucose results are…

Logbook - Invalid Result

Logbook - Invalid Result There is an invalid result in the…

Low BG Data

Low BG Data There are no results stored in the meter for the…

Low/High Data

Low/High Data Target Ranges is Off and there are no results…

Pairing Failed

Pairing Failed The meter was unable to pair with a device.

No Data Available

No Data Available Patterns is Off.

Patterns - No Active Patterns Available

Patterns - No Active Patterns Available Patterns is On but…

Results Excluded - Averages

Results Excluded - Averages One or more blood glucose results…

Results Excluded - Low/High Data

Results Excluded - Low/High Data One or more blood glucose…

Sync Time

Sync Time The meter time and date have been changed to match…

Results Excluded - Target %

Results Excluded - Target % One or more blood glucose results…

Target % After Meal 7 Days

Target % After Meal 7 Days There are no test results in range…

Target %

Target % Target Ranges is Off

Test Not Allowed

Test Not Allowed The meter is connected to a PC and a test…

Transfer Failed

Transfer Failed Blood glucose results were not transferred to…

Transfer Notg Allowed

Transfer Not Allowed Data cannot be sent to a paired device…

Accu-Chek Guide

Error codes Auto-Send Not Complete

The blood glucose result has not been sent to the default paired device.
The transfer is still pending.
Place meter and paired device closer together.

Battery

Battery The batteries are almost out of power.

Hi Blood glucose may be higher than the measuring range of the…

Lo Blood glucose may be lower than the measuring range of the…

E-14

E-14 An electronic error has occurred.

E-13

E-13 Fluid or foreign material may be present in the test…

E-12

E-12 Your blood sample may contain a high level of ascorbate.

E-11

E-11 The test strip may be damaged.

E-10

E-10 The time and date setting may be incorrect.

E-9

E-9 The batteries may be out of power.

E-8

E-8 The temperature is above or below the proper range for the…

E-7

E-7 An electronic error occurred.

E-6

"E-6 Blood or control solution was applied to the test…

E-4

"E-4 Not enough blood or control solution was drawn into…

E-3

E-3 A meter or a test strip error has occurred or in rare…

E-1

E-1 The test strip may be damaged, not properly inserted, or…

Connection Failed

Connection Failed Data could not be transferred from the meter…

Connection Lost

Connection Lost The connection between the meter and PC was…

Blank

Blank Your batteries are possibly dead.

Average After Meal 7 Days

Average After Meal 7 Days There are no test results in range…

No Connection

No Connection There is no connection between the meter and PC.

Invalid Date

Invalid Date The date entered is not valid.

Flight Mode Active - Setting Saved

Flight Mode Active - Setting Saved A meter setting was changed…

Flight Mode Active - Pairing Not Allowed

Flight Mode Active - Pairing Not Allowed Pairing to a device…

High BG Data

High BG Data There are no results stored in the meter for the…

No Stored Results

No Stored Results One or more blood glucose results are…

Logbook - Invalid Result

Logbook - Invalid Result There is an invalid result in the…

Low BG Data

Low BG Data There are no results stored in the meter for the…

Low/High Data

Low/High Data Target Ranges is Off and there are no results…

Pairing Failed

Pairing Failed The meter was unable to pair with a device.

No Data Available

No Data Available Patterns is Off.

Patterns - No Active Patterns Available

Patterns - No Active Patterns Available Patterns is On but…

Results Excluded - Averages

Results Excluded - Averages One or more blood glucose results…

Results Excluded - Low/High Data

Results Excluded - Low/High Data One or more blood glucose…

Sync Time

Sync Time The meter time and date have been changed to match…

Results Excluded - Target %

Results Excluded - Target % One or more blood glucose results…

Target % After Meal 7 Days

Target % After Meal 7 Days There are no test results in range…

Target %

Target % Target Ranges is Off

Test Not Allowed

Test Not Allowed The meter is connected to a PC and a test…

Transfer Failed

Transfer Failed Blood glucose results were not transferred to…

Transfer Notg Allowed

Transfer Not Allowed Data cannot be sent to a paired device…

Accu-Chek Guide

Error codes No Connection

There is no connection between the meter and PC.
Connect the USB cable and retry the connection.

Battery

Battery The batteries are almost out of power.

Hi Blood glucose may be higher than the measuring range of the…

Lo Blood glucose may be lower than the measuring range of the…

E-14

E-14 An electronic error has occurred.

E-13

E-13 Fluid or foreign material may be present in the test…

E-12

E-12 Your blood sample may contain a high level of ascorbate.

E-11

E-11 The test strip may be damaged.

E-10

E-10 The time and date setting may be incorrect.

E-9

E-9 The batteries may be out of power.

E-8

E-8 The temperature is above or below the proper range for the…

E-7

E-7 An electronic error occurred.

E-6

"E-6 Blood or control solution was applied to the test…

E-4

"E-4 Not enough blood or control solution was drawn into…

E-3

E-3 A meter or a test strip error has occurred or in rare…

E-1

E-1 The test strip may be damaged, not properly inserted, or…

Connection Failed

Connection Failed Data could not be transferred from the meter…

Connection Lost

Connection Lost The connection between the meter and PC was…

Blank

Blank Your batteries are possibly dead.

Average After Meal 7 Days

Average After Meal 7 Days There are no test results in range…

Auto-Send Not Complete

Auto-Send Not Complete The blood glucose result has not been…

Invalid Date

Invalid Date The date entered is not valid.

Flight Mode Active - Setting Saved

Flight Mode Active - Setting Saved A meter setting was changed…

Flight Mode Active - Pairing Not Allowed

Flight Mode Active - Pairing Not Allowed Pairing to a device…

High BG Data

High BG Data There are no results stored in the meter for the…

No Stored Results

No Stored Results One or more blood glucose results are…

Logbook - Invalid Result

Logbook - Invalid Result There is an invalid result in the…

Low BG Data

Low BG Data There are no results stored in the meter for the…

Low/High Data

Low/High Data Target Ranges is Off and there are no results…

Pairing Failed

Pairing Failed The meter was unable to pair with a device.

No Data Available

No Data Available Patterns is Off.

Patterns - No Active Patterns Available

Patterns - No Active Patterns Available Patterns is On but…

Results Excluded - Averages

Results Excluded - Averages One or more blood glucose results…

Results Excluded - Low/High Data

Results Excluded - Low/High Data One or more blood glucose…

Sync Time

Sync Time The meter time and date have been changed to match…

Results Excluded - Target %

Results Excluded - Target % One or more blood glucose results…

Target % After Meal 7 Days

Target % After Meal 7 Days There are no test results in range…

Target %

Target % Target Ranges is Off

Test Not Allowed

Test Not Allowed The meter is connected to a PC and a test…

Transfer Failed

Transfer Failed Blood glucose results were not transferred to…

Transfer Notg Allowed

Transfer Not Allowed Data cannot be sent to a paired device…

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Accu-Chek SmartGuide CGM Solution

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Accu-Chek SmartGuide CGM Solution

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Accu-Chek SmartGuide CGM solution

Accu-Chek SmartGuide CGM solution

Accu-Chek SmartGuide CGM solution

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Error codes Connection Failed

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Error codes Connection Lost

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Accu-Chek Guide Link

Error codes Battery icon

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Accu-Chek Guide

Error codes Blank

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Accu-Chek Guide

Error codes Average After Meal 7 Days

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Accu-Chek Guide

Error codes Auto-Send Not Complete

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Error codes No Connection

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