Accu-Chek Guide error code Results Excluded - Target %

Accu-Chek Guide

Error codes Results Excluded - Target %

One or more blood glucose results are excluded from the selected target % data because the test results are invalid.

Accu-Chek Guide error code Battery
Battery

Battery The batteries are almost out of power.
Accu-Chek Guide error code Hi
Hi

Hi Blood glucose may be higher than the measuring range of the…
Accu-Chek Guide error code Lo
Lo

Lo Blood glucose may be lower than the measuring range of the…
Accu-Chek Guide error code E-14
E-14

E-14 An electronic error has occurred.
Accu-Chek Guide error code E-13
E-13

E-13 Fluid or foreign material may be present in the test…
Accu-Chek Guide error code E-12
E-12

E-12 Your blood sample may contain a high level of ascorbate.
Accu-Chek Guide error code E-11
E-11

E-11 The test strip may be damaged.
Accu-Chek Guide error code E-10
E-10

E-10 The time and date setting may be incorrect.
Accu-Chek Guide error code E-9
E-9

E-9 The batteries may be out of power.
Accu-Chek Guide error code E-8
E-8

E-8 The temperature is above or below the proper range for the…
Accu-Chek Guide error code E-7
E-7

E-7 An electronic error occurred.
Accu-Chek Guide error code E-6
E-6

"E-6 Blood or control solution was applied to the test…
Accu-Chek Guide error code E-4
E-4

"E-4 Not enough blood or control solution was drawn into…
Accu-Chek Guide error code E-3
E-3

E-3 A meter or a test strip error has occurred or in rare…
Accu-Chek Guide error code E-1
E-1

E-1 The test strip may be damaged, not properly inserted, or…
Accu-Chek Guide error code Connection Failed
Connection Failed

Connection Failed Data could not be transferred from the meter…
Accu-Chek Guide error code Connection Lost
Connection Lost

Connection Lost The connection between the meter and PC was…
Accu-Chek Guide error code Blank
Blank

Blank Your batteries are possibly dead.
Accu-Chek Guide error code Average After Meal 7 Days
Average After Meal 7 Days

Average After Meal 7 Days There are no test results in range…
Accu-Chek Guide error code No Connection
No Connection

No Connection There is no connection between the meter and PC.
Accu-Chek Guide error code Auto-Send Not Complete
Auto-Send Not Complete

Auto-Send Not Complete The blood glucose result has not been…
Accu-Chek Guide error code Invalid Date
Invalid Date

Invalid Date The date entered is not valid.
Accu-Chek Guide error code Error codes Flight Mode Active - Setting Saved
Flight Mode Active - Setting Saved

Flight Mode Active - Setting Saved A meter setting was changed…
Accu-Chek Guide error code Flight Mode Active - Pairing Not Allowed
Flight Mode Active - Pairing Not Allowed

Flight Mode Active - Pairing Not Allowed Pairing to a device…
Accu-Chek Guide error code High BG Data
High BG Data

High BG Data There are no results stored in the meter for the…
Accu-Chek Guide error code No Stored Results
No Stored Results

No Stored Results One or more blood glucose results are…
Accu-Chek Guide error code Logbook - Invalid Result
Logbook - Invalid Result

Logbook - Invalid Result There is an invalid result in the…
Accu-Chek Guide error code Low BG Data
Low BG Data

Low BG Data There are no results stored in the meter for the…
Accu-Chek Guide error code Low/High Data
Low/High Data

Low/High Data Target Ranges is Off and there are no results…
Accu-Chek Guide error code Pairing Failed
Pairing Failed

Pairing Failed The meter was unable to pair with a device.
Accu-Chek Guide error code No Data Available
No Data Available

No Data Available Patterns is Off.
Accu-Chek Guide error code Patterns - No Active Patterns Available
Patterns - No Active Patterns Available

Patterns - No Active Patterns Available Patterns is On but…
Accu-Chek Guide error code Results Excluded - Averages
Results Excluded - Averages

Results Excluded - Averages One or more blood glucose results…
Accu-Chek Guide error code Results Excluded - Low/high data
Results Excluded - Low/High Data

Results Excluded - Low/High Data One or more blood glucose…
Accu-Chek Guide Me error code Sync Time
Sync Time

Sync Time The meter time and date have been changed to match…
Target % After Meal 7 Days
Target % After Meal 7 Days

Target % After Meal 7 Days There are no test results in range…
Accu-Chek Guide error code Target %
Target %

Target % Target Ranges is Off
Accu-Chek Guide error code Test Not Allowed
Test Not Allowed

Test Not Allowed The meter is connected to a PC and a test…
Accu-Chek Guide error code Transfer Failed
Transfer Failed

Transfer Failed Blood glucose results were not transferred to…
Accu-Chek Guide error code Transfer not allowed
Transfer Notg Allowed

Transfer Not Allowed Data cannot be sent to a paired device…

Product Support

Access videos, FAQs, guides and more to support you in setting up and using your Accu-Chek Guide meter.

Icon of a computer with a downwards arrow

User manuals & guides
Icon with information circle

FAQs
Chat with us

Online Mon-Fri from 8am-9pm
and Sat-Sun from 9am-6pm (ET)

Available to chat
Send us a message

We'll get back in under 72 hours.
 

Email us
Give us a call

Mon-Fri from 8am-9pm or
Sat-Sun from 9am-6pm
Holiday Hours
Thanksgiving Eve from 8am-6pm
Thanksgiving Day from 8am-4pm 
Day after Thanksgiving from 8am-6pm
 +44 (20) 23121343