Data management

How long and where will data be stored in the mySugr app? Can I delete my data from the mySugr app?

mySugr app stores unlimited data on backend indefinitely. CGM values do not show up on Logbook as single entries, it is not possible to delete CGM data only. Manually entered or imported blood glucose data can be deleted from Logbook. At the moment calibrated values do not show up on Logbook, and therefore cannot be deleted. Insulin entries that come from connected hardware or services also cannot be removed.

If you would like to delete your data, go to More > Manage Account > Manage information > Delete Account.

Please note that individual data cannot be deleted on its own; removing data requires deleting your Accu-Chek Account.

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Data management

Is mySugr Glucose Insights compatible with other diabetes management software?

At the time of launch, you can only use mySugr Glucose Insights with the Accu-Chek SmartGuide CGM sensor and the Accu-Chek Care platform.

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Data management

What type of data is shared with the Accu-Chek Care platform?

mySugr Glucose Insights exchanges the following data with the Accu-Chek Care platform:
• CGM data
• mySugr Logbook data
• Error messages
• Maintenance messages
• Warnings
• User settings (for example, target ranges)

mySugr Glucose Insights restores the last 6 months of data from your account when you sign in.

Don’t use restored data to make therapy decisions, such as insulin dosing. Only use current data from a connected sensor to make therapy decisions, such as insulin dosing.

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Accu-Chek SmartGuide Sensor

What does "Trend Mode" / "Therapy Mode" mean in mySugr Glucose Insights?

There are 2 modes of CGM values: Trend Mode and Therapy Mode.

The mode the sensor is currently in is indicated directly below the CGM value on the Home screen.

When the sensor is in Trend Mode the following applies:

• CGM values should not be used to make therapy decisions, such as insulin dosing.
• CGM values can be used only to see trends and as a general reference.
• To make therapy decisions, such as insulin dosing, test your blood sugar with your blood glucose meter.

When the sensor is in Therapy Mode the following applies:

• CGM values can be used to make therapy decisions, such as insulin dosing.

How accurate is the Accu-Chek SmartGuide CGM…

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Does the Accu-Chek SmartGuide sensor require…

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Can I reuse the sensor and adhesive?

How do I remove the sensor?

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On which parts of the body can I apply the sensor?

What is the size of the sensor?/ How long is the…

How do I insert the sensor?

Can I wear the sensor when I get a MRI, a CT scan…

How long before the Accu-Chek SmartGuide sensor…

Can I reuse the sensor and adhesive pad?

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Accu-Chek SmartGuide Sensor

How do I pair and connect the sensor with mySugr Glucose Insights?

Go to our how-to article/video to learn how to pair the sensor with the app.

How accurate is the Accu-Chek SmartGuide CGM…

Why is calibration required for the Accu-Chek…

How does the calibration work?

Does the Accu-Chek SmartGuide sensor require…

What do I do if I have the feeling that my sensor…

How can I check whether the sensor delivers…

Can I reuse the sensor and adhesive?

How do I remove the sensor?

Can I take a shower or a bath or go swimming with…

On which parts of the body can I apply the sensor?

What is the size of the sensor?/ How long is the…

How do I insert the sensor?

Can I wear the sensor when I get a MRI, a CT scan…

How long before the Accu-Chek SmartGuide sensor…

Can I reuse the sensor and adhesive pad?

How do I dispose of the used sensor and…

What does "Trend Mode" / "Therapy…

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Accu-Chek SmartGuide Sensor

How do I dispose of the used sensor and applicator?

Discard the sensor as potentially infectious material according to local regulations. For information on how to discard used components correctly, contact your local council or authority.

Other components of the pack can be discarded in domestic waste. A damaged sensor applicator housing or an exposed sensor needle can cause injury. Discard sharp objects according to local regulations. Make sure that sharp objects don't cause injury to you and others. For more information, please check How to remove and dispose the sensor.

How accurate is the Accu-Chek SmartGuide CGM…

Why is calibration required for the Accu-Chek…

How does the calibration work?

Does the Accu-Chek SmartGuide sensor require…

What do I do if I have the feeling that my sensor…

How can I check whether the sensor delivers…

Can I reuse the sensor and adhesive?

How do I remove the sensor?

Can I take a shower or a bath or go swimming with…

On which parts of the body can I apply the sensor?

What is the size of the sensor?/ How long is the…

How do I insert the sensor?

Can I wear the sensor when I get a MRI, a CT scan…

How long before the Accu-Chek SmartGuide sensor…

Can I reuse the sensor and adhesive pad?

How do I pair and connect the sensor with mySugr…

What does "Trend Mode" / "Therapy…

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Accu-Chek SmartGuide Sensor

Can I reuse the sensor and adhesive pad?

No, you cannot reuse the sensor and adhesive pad. Every sensor and adhesive pad can be used only once.

How accurate is the Accu-Chek SmartGuide CGM…

Why is calibration required for the Accu-Chek…

How does the calibration work?

Does the Accu-Chek SmartGuide sensor require…

What do I do if I have the feeling that my sensor…

How can I check whether the sensor delivers…

Can I reuse the sensor and adhesive?

How do I remove the sensor?

Can I take a shower or a bath or go swimming with…

On which parts of the body can I apply the sensor?

What is the size of the sensor?/ How long is the…

How do I insert the sensor?

Can I wear the sensor when I get a MRI, a CT scan…

How long before the Accu-Chek SmartGuide sensor…

How do I dispose of the used sensor and…

How do I pair and connect the sensor with mySugr…

What does "Trend Mode" / "Therapy…

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