mySugr Glucose Insights

Can I check my CGM values or alarms on my Apple Watch?

If you use an iPhone, you can use mySugr Glucose Insights in combination with an Apple Watch. The watchOS version must be watchOS 9 or higher. Other smartwatches are not compatible with mySugr Glucose Insights.

Once the Apple Watch is connected to your iPhone, you can view the following information on your Apple Watch:
• Latest CGM value
• Trend arrow
• Trend graph

Keep your notifications turned on in the mySugr app and turn on notification forwarding from the mySugr app to your Apple Watch to receive error, maintenance, and warning messages as well as reminders directly on your Apple Watch.

mySugr Glucose Insights

Will I receive sound notifications from the mySugr app if my mobile device is set to vibrate only or do not disturb?

This depends on the settings of your mobile device and the permissions granted to the mySugr app.

The mySugr app supports the use of features that allow the app to override Do Not Disturb or Focus modes if you choose to enable them. This feature is called Critical Alerts on iOS and Override Do Not Disturb for Android. The app prompts you to enable these settings during the initial setup, but you can also access them at any time. If Critical Alerts or Override Do Not Disturb are disabled, the app notifications make sounds only if the phone is set to allow sounds. If Critical Alerts or Override Do Not Disturb are enabled, the app notifications make a sound even if your phone is set to vibrate only or Do Not Disturb or Focus mode.

Make sure that notifications, alarms, and Override Do Not Disturb (Android) or Critical Alerts (iOS) are turned on in mySugr Glucose Insights. Otherwise, you may miss glucose alarms or important safety information. You can also add the mySugr app to the list of allowed app notifications. For more information on how to do so, see the User’s Manual of your mobile device.

mySugr Glucose Insights

Can I silence notifications and/or alarms from the mySugr app temporarily or set my mobile device to vibrate only?

Yes, you can silence notifications and/or alarms from the mySugr app temporarily or set your mobile device to vibrate only.

You can disable Critical Alerts (iOS) or Override Do Not Disturb (Android) for the mySugr app. However, when you disable these settings, if you put your mobile device in Do Not Disturb or Focus mode, all app notifications are silenced temporarily while your phone is in that mode.

If the Critical Alerts or Override Do Not Disturb settings are enabled for the app, the app will override these modes and make sounds for each notification even if your phone is set to vibrate only or Do Not Disturb or Focus mode.

The app prompts you to enable these settings during the initial setup, but you can also access them at any time. In addition, some alarms and notifications can be turned off entirely from the More menu. Beware that this will turn off the notification entirely and not just silence it. It will stay off until you turn it on again from the menu.

Make sure that notifications, alarms, and Override Do Not Disturb (Android) or Critical Alerts (iOS) are turned on in mySugr Glucose Insights. Otherwise, you may miss glucose alarms or important safety information. You can also add the mySugr app to the list of allowed app notifications. For more information on how to do so, see the User’s Manual of your mobile device.

mySugr Glucose Insights

How do I receive notifications / alarm signals?

You can receive notifications from the mySugr app as cards on the app Home screen or as notifications on the Lock screen of your mobilie device, if they are enabled. You can also receive notifications if you use an Apple watch.

Alarm signals are received only if the sensor is connected to the app and you enable notifications. To receive information from the sensor, your paired mobile device must be within a range of 10 meters (33 feet).

mySugr Glucose Insights

What if my mobile device is lost or broken?

If you lose or break your mobile device and switch to a new mobile device, you must download the mySugr app on your new mobile device and log in with your existing account. Settings (e.g., target ranges, units, etc.) and up to 6 months of data will be restored from your existing account to your new mobile device. Then, you can either connect a new sensor or reconnect the current sensor that still has time left on it.

mySugr Glucose Insights

What happens if my mobile devices battery dies?

If your mobile device battery dies, mySugr Glucose Insights does not receive glucose data from the sensor or provide notifications while your mobile device is powered off. Charge your mobile device as soon as possible, power it on, and open the mySugr app. When your mobile device is powered on again and the app is running, it will download data from the sensor.

If your mobile device was powered off for more than 8 hours, the historical data may show some gaps when displayed on graphs.

mySugr Glucose Insights

Can I use mySugr Glucose Insights when I put my mobile device in power-saving mode?

If power saving is turned on, some background processes are disabled to save battery life on your mobile device. Power saving also affects the communication with your sensor. If power saving is turned on, this is usually indicated in the status bar. 

To ensure that mySugr Glucose Insights can communicate with your sensor, turn off power saving mode. For more information on how to do so, see the User’s Manual of your mobile device. 

Also a blood glucose meter for calibration and as a backup is needed.