Cookies Policy
Our policy on cookies and other tracking technologies
Updated: 16 July 2025
This website is owned and operated by Roche Diabetes Care South Africa Proprietary Limited, a company registered under the laws of South Africa at Building E, Hertford Office Park, 90 Bekker Road, Vorna Valley, Midrand, South Africa. Roche may update this notice at any time by publishing changes on this page. You should visit this page from time to time to review these updates.
General questions
Do the previous generation of Accu-Chek Active meters still need an activation chip?
Yes, any person using the previous generation meter will need to keep the black activation chip in their meter. Once the black activation chip is in the meter, it should not be removed.
Other categories
Check other FAQ categories by clicking on the below category names.
General questions
Can I delete stored results?
It is not possible to delete stored results.
Other categories
Check other FAQ categories by clicking on the below category names.
Data management
How can I share my data with my diabetes care team?
If your diabetes care team uses the Accu-Chek Care platform, you can allow them to see your data in the Accu-Chek Care platform by sharing the access pin code displayed under Manage Account in the mySugr app.
If your diabetes care team does not use the Accu-Chek Care platform, you can send them a report via email. With mySugr Glucose Insights you can export your glucose profile (Ambulatory Glucose Profile) and glucose patterns in multiple formats: PDF, CSV, Excel.
Other categories
Check other FAQ categories by clicking on the below category names.
Accu-Chek SmartGuide Predict app
Is the Accu-Chek SmartGuide Predict app available for Android and iOS? Which smartphones work with the Accu-Chek SmartGuide Predict app?
Yes, the Accu-Chek SmartGuide Predict app is available for both Android and iOS and supports these operating systems:
• Android 11 or higher
• iOS 15.3 or higher
Also refer to the 'Downloads and Guides' section.
Other categories
Check other FAQ categories by clicking on the below category names.
Accu-Chek SmartGuide Predict app
Where can I download the Accu-Chek SmartGuide Predict app?
You can download the Accu-Chek SmartGuide Predict app for free from the Google Play Store or Apple Store.
Other categories
Check other FAQ categories by clicking on the below category names.
Accu-Chek SmartGuide Predict app
How does the glucose pattern detection feature work?
The glucose pattern detection feature identifies recurring events that happen in four defined time periods (morning, day, evening, night), and even the entire day, during the past week.
After data transfer occurs from the Accu-Chek SmartGuide app, patterns display at the bottom of the dashboard if the Predict app detects patterns in your CGM data. The goal of the pattern detector is to help you stay within your personal target range all day, every day.
Other categories
Check other FAQ categories by clicking on the below category names.
Accu-Chek SmartGuide Predict app
How does the 2-hour glucose prediction function work?
The Accu-Chek SmartGuide Predict app can provide an estimate of how your glucose may evolve within the next 2 hours based on data from the Accu-Chek SmartGuide sensor and the entries you manually add to your logbook in the Accu-Chek SmartGuide app.
The prediction includes the likelihood of your glucose values going low, going high, or staying in range. Disclaimer: please note that the Accu- Chek SmartGuide app does not take other factors into account (such as unlogged insulin or carbohydrates, physical activity, or alcohol consumption).
Other categories
Check other FAQ categories by clicking on the below category names.
Accu-Chek SmartGuide Predict app
How does the Night low feature work?
The Night low feature predicts the chance of you having low glucose levels that night (based on previous values), which allows you to decide what actions to take before you go to bed.
Other categories
Check other FAQ categories by clicking on the below category names.