The mySugr app can be downloaded for free from the Google Play Store or Apple App Store (depending on your mobile device’s operating system).
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Yes, as an extension to the mySugr Logbook (mySugr app), mySugr Glucose Insights is available on both Android and iOS operating systems.
The mySugr app can be used on any iOS device with iOS 18.2 or higher. It is also available on most Android smartphones with Android 11 or higher.
If your phone runs the following versions of iOS, you will need to update the operating system before installing the mySugr app: 15, 16, 17, 18, and 18.1. Click here to learn more about how to update iOS on your device.
Lower OS versions of a mobile device are not compatible with mySugr Glucose Insights.
If you use an iPhone, you can use mySugr Glucose Insights in combination with an Apple Watch. The watchOS version must be watchOS 9 or higher. Other smartwatches are not compatible with mySugr Glucose Insights.
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mySugr Glucose Insights is intended to be used for the continuous display and read-out of real-time glucose values from a connected Continuous Glucose Monitoring (CGM) sensor, and to help users visualize and analyze diabetes data. It is a device software function of the mySugr Logbook (mySugr app), and acts as an aid in the daily diabetes management.
You can view the following information at a glance on the Home screen:
• Current alarms
• Current CGM value and trend
• Glucose prediction for the next 2 hours
• Low glucose soon notification
• Night Low Predict
• Detected patterns
• Time in range
• Glucose management indicator (GMI)
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If your mobile device is in power-saving mode, the mySugr app may no longer be able to communicate with the sensor. A blood glucose meter is required for calibration and serves as a necessary backup.
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You only need the mySugr app to use with the Accu-Chek SmartGuide sensor.
mySugr Glucose Insights is an extension of the mySugr Logbook (mySugr app) that becomes active when you connect an Accu-Chek SmartGuide sensor.
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mySugr app. mySugr Glucose Insights is an extension of the mySugr Logbook (mySugr app) that becomes active when you connect an Accu-Chek SmartGuide sensor.
Check other FAQ categories by clicking on the below category names.
The Accu-Chek SmartGuide CGM solution is exclusively available in South Africa. The details below will help you understand how to access it, whether through medical schemes or direct purchase.
We’re committed to making Accu-Chek SmartGuide accessible to you. Many private medical schemes may offer full or partial coverage for the solution. The process varies depending on the requirements of your medical scheme, so the steps below will guide you.
Medical scheme coverage
Steps to apply for reimbursement:
No medical scheme? No problem! You can purchase the Accu-Chek SmartGuide directly at pharmacies. Speak with your healthcare professional or pharmacist for more information. Alternatively, contact our Customer Care team for assistance.
Accu-Chek SmartGuide is available at various pharmacies. Please contact our Customer Care team for more information.
If your preferred pharmacy doesn’t stock it, they can place an order for you.
| Product description | Material number | NAPPI code |
|---|---|---|
SmartGuide CGM sensor |
9907050172 | 1241748001 |
We are actively working to increase availability across more pharmacies.
If you have any questions about reimbursement, application requirements, or where to purchase Accu-Chek SmartGuide, our Roche Customer Care team is here to help!
Contact Us:
Ready to get started? Reach out to us today or speak with your healthcare provider to explore how Accu-Chek SmartGuide can support your diabetes management journey.