Training & Support

Product Support

From FAQs to product manuals, our support resources are here to help you every step of the way.

App and Softwaer

Apps & Software

Innovative technology makes managing your diabetes easier than ever.

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Meters & Testing Strips

Make every strip count, by making it easy to test right the first time.

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Lancing

Our lancets are designed for comfort and ease of use.

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Tools & Resources

Take control of your diabetes management with helpful tools that give you more insight into your health.

 

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HbA1c Calculator

How to use our HbA1c Calculator tool

General FAQ

Performing a control test lets you know the meter and test strips are working properly.

Reasons to perform a control test include, but are not limited to:
1. You open a new test strip box.
2. Your test result does not match how you feel.
3. The test strips were stored in extreme temperatures or high humidity.
4. The test strip container was left open.

It is not possible to delete stored results.

1. If your diabetes care team uses the Accu-Chek Care platform, you can allow them to see your data in the Accu-Chek Care platform by sharing the access pin code displayed in your Accu- Chek SmartGuide app under “Managed Account”.
2. If your diabetes care team does not use the Accu-Chek Care platform, you can send them a report via email. In the Accu- Chek SmartGuide Predict app, generate a PDF of a 2-week report. Select the date range and which details are included in the report, such as the standard AGP and/or a pattern report that lists all glucose patterns found during these 2 weeks, e.g., hypos in the morning, hypers in the evening etc.

The glucose pattern detection feature identifies recurring events that happen in four defined time periods (morning, day, evening, night), and even the entire day, during the past week.

After data transfer occurs from the Accu-Chek SmartGuide app, patterns display at the bottom of the dashboard if the Predict app detects patterns in your CGM data. The goal of the pattern detector is to help you stay within your personal target range all day, every day.

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Privacy Policy

Thank you for visiting a Roche website or interacting with us via e-mail.

At Roche, we understand that protecting the privacy of visitors to our website is very important and that information about you and/or your health is particularly sensitive. That’s why we have taken the necessary steps to meet worldwide data privacy requirements. We treat your "personal information" according to the “Roche Directive on the Protection of Personal Data”, and to all local relevant laws including the Protection of Personal Information Act (“POPIA”).

Website Terms and Conditions

Website Terms and Conditions

Last Revised: 16 July 2025

These Terms and Conditions together with our Privacy Notice govern your use or viewing of this website (the “Site”) and your relationship with the owner of the Site namely Roche Diabetes Care South Africa Proprietary Limited, a company registered under the laws of South Africa of Building E, Hertford Office Park, 90 Bekker Road, Vorna Valley, Midrand, South Africa (the “Site Owner”).

About

About Accu-Chek

Diabetes is a complex condition that requires smart solutions to manage this health challenge effectively. With more than 40 years of experience and over 5,500 employees in more than 100 markets, Roche Diabetes Care is dedicated to advance care and foster sustainable structures to counter the diabetes epidemic.

As a global leader in integrated Personalized Diabetes Management (iPDM), Roche Diabetes Care has been pioneering innovation for more than 40 years - spanning from the first introduction of at-home testing, further simplified and strip-free blood glucose monitoring, to offering the first FDA approved bolus advisor.

Under the brands Accu-Chek and mySugr, comprising glucose monitoring, insulin delivery and digital solutions, we unite with our partners to facilitate integrated Personalised Diabetes Management. Doing so, we aim to support people with diabetes and those at risk to reach their therapy goals and spend more time in range.

Together with thought leaders around the world, including people with diabetes, caregivers, healthcare providers, and payers, we share the goal to transform provision of care. By building and collaborating in an open ecosystem, we drive insights and innovation to enable a deeper understanding of the disease, leading to personalised and effective therapy adjustments. For better outcomes and true relief.

About Roche

Founded in1896 in Basel, Switzerland, as one of the first industrial manufacturers of branded medicines, Roche has grown into the world’s largest biotechnology company and the global leader in in-vitro diagnostics. The company pursues scientific excellence to discover and develop medicines and diagnostics for improving and saving the lives of people around the world. We are a pioneer in personalised healthcare and want to further transform how healthcare is delivered to have an even greater impact. To provide the best care for each person we partner with many stakeholders and combine our strengths in Diagnostics and Pharma with data insights from the clinical practice.
In recognising our endeavor to pursue a long-term perspective in all we do, Roche has been named one of the most sustainable companies in the pharmaceuticals industry by the Dow Jones Sustainability Indices for the thirteenth consecutive year. This distinction also reflects our efforts to improve access to healthcare together with local partners in every country we work.
Genentech, in the United States, is a wholly owned member of the Roche Group. Roche is the majority shareholder in Chugai Pharmaceutical, Japan. 
For more information, please visit www.roche.com