General questions

Can the Accu-Chek Instant meter synchronise with more than one mobile device, such as a smartphone and a tablet? Will this cause duplicate results?

The Accu-Chek Instant meter can only pair and synchronise data with one Bluetooth enabled device at a time. Once the meter has been paired, pairing with a new device will overwrite the original pairing.

General questions

Why use the Accu-Chek Instant meter connected to the mySugr app?

Using an Accu-Chek meter connected to the mySugr app will enable you to automatically and wirelessly capture your blood sugar readings, and store all of your readings and other important diabetes information in one easily accessible place. This could help to make your diabetes management easier.  

Connecting to mySugr

Once the meter is paired, will data transfer automatically to the mySugr app or does the app have to be opened on the smartphone every time synchronisation is needed?

When the meter is paired with the mySugr app, each blood glucose result will be transferred automatically, once the app is opened. However, the meter and smartphone must be within 3 meters to transfer successfully. If the app is not open, the value will not be transferred automatically. However, with the next successful import, all blood glucose values will be imported. There is not any loss of data.

Connecting to mySugr

How close do the Accu-Chek Instant meter and mobile device have to be for data to transfer wirelessly from the blood glucose meter to the mySugr app?

The Accu-Chek Instant meter and mobile device must be within 3 meters for the automatic data transfer to occur. If the distance between the devices exceeds 3 meters during blood glucose test(s), any new meter data will synchronise with the app when the devices are within range and Bluetooth is turned on.