Accu-Chek Active error code Blank Screen

Accu-Chek Active

Error codes Blank screen

The battery is empty or there is no battery in the meter. 
Insert a new battery. You will need one CR2032 type battery.

You have inserted the battery the wrong way round. 
Remove the battery and place it in the battery compartment as shown in the manual.

The temperature may be too low. 
Ensure that the ambient temperature is +8 to +42 °C (+46.4 °F to +107.6 °F).

The meter may be defective. 
Contact Accu-Chek Customer Care.

Accu-Chek Active error code Battery symbol
Battery symbol

The battery is almost empty
Accu-Chek Active error code Lo
Lo

The test result is lower than 0.6 mmol/L (10 mg/dL).
Accu-Chek Active error code Hi
Hi

The test result is higher than 33.3 mmol/L (600 mg/dL).
Accu-Chek Active error code ---
---

Averages cannot be calculated.
End
End

The meter has been disconnected from the computer (PC).
PC
PC

The meter is connected to a computer (PC).
Accu-Chek Active error code ttt
ttt

The ambient temperature or the meter temperature is too low or…
Accu-Chek Active error code EEE
EEE

A meter error has occurred.
Accu-Chek Active error code E-5
E-5

The meter is exposed to too much light.
E-5
E-5

The meter was exposed to a strong electromagnetic field.
Accu-Chek Active error code E-4
E-4

While the test was in progress, you connected the meter to a…
E-2
E-2

E-2 Your blood glucose value may be very low.
E-1
E-1

E-1 You did not insert the test strip into the meter correctly…

Product Support

Get the most out of your Accu-Chek products with support and troubleshooting tips.

Icon of a computer with a cloud and downwards arrow

Downloads & Guides
Accu-Chek Active

FAQs
Chat with us

Online Mon-Fri from 8am-9pm
and Sat-Sun from 9am-6pm (ET)

Available to chat
Send us a message

We'll get back in under 72 hours.
 

Email us
Give us a call

Mon-Fri from 8am-9pm or
Sat-Sun from 9am-6pm
Holiday Hours
Thanksgiving Eve from 8am-6pm
Thanksgiving Day from 8am-4pm 
Day after Thanksgiving from 8am-6pm
 +44 (20) 23121343