There’s no need to manually code any of our meters, so you have fewer steps in testing.

Pairing your Accu-Chek meter to the mySugr app allows you to automatically log your blood sugar readings into the app, saving you tons of time.

Follow the steps below to pair your Accu-Chek Guide Me meter to the mySugr app:

1. If you are using an Apple device, make sure Bluetooth® is turned on.
   Bluetooth should turn on automatically for Android users at the beginning of the pairing process.
2. Ensure Location Services are turned on for the mySugr app during the pairing process. (You can turn it back off once you're done. Settings > Apps > mySugr > Location Services.)
3. Open the mySugr app and go to the “Connections” tab in the bar menu located at the bottom of the screen.
4. Select your meter — Accu-Chek Guide Me or Accu-Chek Instant — and follow the steps on the screen to activate it.
5. You'll then receive a message that pairing was successful, meaning your meter is now connected to your mobile device.
6. You can return to the mySugr home screen by tapping on ""My trend"" in the tab menu located at the bottom of the screen.

Possible causes and solutions for sudden power loss include:

Issue: The meter automatically turns off after 90 seconds of inactivity.
Solution:Turn the device back on when you’re ready to use it again.

Issue: After completion of a test, the meter automatically turns off 15 seconds after strip removal.
Solution: Turn the device back on when you’re ready to use it again.

Issue: The battery compartment or battery door is faulty or damaged.
Solution: Please contact Accu-Chek Customer Care.

Issue: The meter has been stored in extremely cold conditions (below 30°F / - 1°C).
Solution: Move to an area where the temperature is within the system's operating temperature range. Wait at least 15 minutes for the meter to equilibrate.

Issue: The meter is connected to a computer via the USB cable and a compatible software application is not installed on the computer.
Solution: Disconnect the cable and attempt to turn the meter on by pressing and releasing the power button.

Issue: The meter is connected to a computer via the USB cable and a compatible software application has turned off the meter.
Solution: Disconnect the cable and attempt to turn the meter on by pressing and releasing the power button.

The Accu-Chek Guide Me meter uses two 3-volt lithium coin cell batteries (type CR2032) found in many stores.

1. Turn the meter off.
2. Remove the battery door.
3. Remove the batteries.
   a. Open the child-resistant battery door by inserting a narrow object, such as a pen, into the slot. Push the tab in the direction of the arrow and lift the battery door up.
4. Examine the battery compartment. Each battery should be held in place by the black tab on the side of the battery compartment.
5. Confirm that the black tabs on the side are not bent down.
6. If a bent black tab is preventing the battery from making contact, use tweezers or a small screwdriver to gently bend the tab(s) back into position.
7. Reinstall the batteries. The batteries must be placed in the battery compartment, under the black tabs with the “+” side facing up (visible).
8. Snap the door closed.
9. Attempt to turn on the meter by pressing and releasing the power button.