FAQs

<p>The meter can be turned on by pressing and releasing the power button or inserting a test strip.</p><p>The meter can be turned off by pressing and releasing the power button.</p><p>Possible causes and solutions for lack of power include:</p><p>Issue: The meter has been exposed to extreme temperatures outside the meter's operating temperature range.<br>Solution: Move to an area where the temperature is within the system's operating temperature range (between 43 - 113°F / 4 - 45°C). Wait at least 15 minutes for the meter to equilibrate.</p><p>Issue: The meter is connected to a computer using a USB cable. If the meter times out while connected via USB, it may not respond to button presses or strip insertion until the USB cable is disconnected.<br>Solution: Disconnect the cable and attempt to turn the meter on by pressing and releasing the power button.</p><p>Issue: One or both batteries are installed incorrectly.<br>Solution: Confirm both batteries are inserted into the meter under the black tabs with the “+” sign facing up (visible).</p><p>Issue: The batteries are dead or battery power is too low for the meter to turn on<br>Solution: Install two new 3 volt lithium, CR 2032 coin cell batteries. Replace both batteries at the same time and with the same brand.</p><p>Issue: Battery tabs are damaged or defective.<br>Solution: Please contact Accu-Chek Customer Care.</p><p>Issue: The meter is damaged or defective.<br>Solution: Please contact Accu-Chek Customer Care.</p>

<ol><li>Open the child-resistant battery door by inserting a narrow object, such as a pen, into the slot.</li><li>Push the tab in the direction of the arrow and lift the battery door up.</li><li>Remove the old batteries.</li><li>Press and hold the power/set/ok button on the front of the meter for at least 2 seconds. Wait 20 seconds.</li><li>Slide the new batteries under the black tabs with the (+) side facing up.</li><li>Put the battery door back in place and snap it closed. In addition, this video shows you how to change the batteries of the Accu-Chek Guide Me meter.</li></ol>

<p>If you suspect your child has swallowed a battery, seek medical attention immediately – prompt action is critical. Don’t wait for symptoms to develop.</p><p>Battery ingestion or insertion into the body may cause chemical burns, perforation of soft tissues, and death. Batteries, as small parts, are a choking hazard. Keep them away from children under the age of 3 years.</p><p>If the battery compartment does not close securely, stop using the product and keep it away from children. Contact Accu-Chek Customer Care.</p>

<ol><li>Turn the meter off.</li><li>Remove the battery door.</li><li>Remove the batteries.<br>a. Open the child-resistant battery door by inserting a narrow object, such as a pen, into the slot. Push the tab in the direction of the arrow and lift the battery door up.</li><li> Examine the battery compartment. Each battery should be held in place by the black tab on the side of the battery compartment.</li><li>Confirm that the black tabs on the side are not bent down.</li><li>If a bent black tab is preventing the battery from making contact, use tweezers or a small screwdriver to gently bend the tab(s) back into position.</li><li>Reinstall the batteries. The batteries must be placed in the battery compartment, under the black tabs with the “+” side facing up (visible).</li><li>Snap the door closed.</li><li>Attempt to turn on the meter by pressing and releasing the power button.</li></ol>

<p>The Accu-Chek Guide Me meter uses two 3-volt lithium coin cell batteries (type CR2032) found in many stores.</p>

<p>Possible causes and solutions for sudden power loss include:</p><p>Issue: The meter automatically turns off after 90 seconds of inactivity.<br>Solution:Turn the device back on when you’re ready to use it again.</p><p>Issue: After completion of a test, the meter automatically turns off 15 seconds after strip removal.<br>Solution: Turn the device back on when you’re ready to use it again.</p><p>Issue: The battery compartment or battery door is faulty or damaged.<br>Solution: Please contact Accu-Chek Customer Care.</p><p>Issue: The meter has been stored in extremely cold conditions (below 30°F / - 1°C).<br>Solution: Move to an area where the temperature is within the system's operating temperature range. Wait at least 15 minutes for the meter to equilibrate.</p><p>Issue: The meter is connected to a computer via the USB cable and a compatible software application is not installed on the computer.<br>Solution: Disconnect the cable and attempt to turn the meter on by pressing and releasing the power button.</p><p>Issue: The meter is connected to a computer via the USB cable and a compatible software application has turned off the meter.<br>Solution: Disconnect the cable and attempt to turn the meter on by pressing and releasing the power button.</p>

<p>Go into the Settings menu, then Wireless, then Flight Mode. Press OK to disable Bluetooth communication.</p>

<p>1. Turn the meter on by briefly pressing “OK.” From the main menu, press the arrow key to highlight settings. Press “OK.”<br>2. Time/date is highlighted. Press “OK.”<br>3. Press the up or down arrows to adjust each field. Press “OK” to set and proceed to the next field. Set AM or PM if necessary.<br>4. Press “OK” to save and return to the previous menu.</p>

<p><strong>Whatever type of Accu-Chek meter you have, cleaning and disinfecting are important for good maintenance.</strong><br>While cleaning is simply removing dirt from the meter, disinfecting refers to removing as much of the disease-causing microorganisms and other germs as possible.</p><p><strong>When to clean or disinfect your Accu-Chek Meter:</strong><br>You should clean and disinfect your meter once a week, or any time blood gets on it. You should also clean your meter before allowing anyone else to handle it.</p><p><strong>What to use when cleaning and disinfecting your Accu-Chek Meter:</strong><br>Use mild dishwashing liquid mixed with water to clean your meter and 70% isopropyl alcohol to disinfect your meter.</p><p><strong>The parts of your Accu-Chek meter you should keep clean:</strong><br>Be sure to clean the areas around slots and openings, while being careful not to get any moisture in them.<br>You should also wipe down the entire meter surface, including the meter display.</p><p>Learn more about cleaning and disinfecting your meter in the user manual.</p>

<p>There’s no need to manually code any of our meters, so you have fewer steps in testing.</p>

<p>Performing a control test lets you know the meter and test strips are working properly.</p><p>Reasons to perform a control test include, but are not limited to:<br>1. You open a new test strip box.<br>2. Your test result does not match how you feel.<br>3. The test strips were stored in extreme temperatures or high humidity.<br>4. The test strip container was left open.</p>

<p>Using test strips that have expired can cause your results to be inaccurate. If your test strips have expired, throw them away and begin using a new vial of strips. The expiration date is printed on every vial of test strips.</p>

<p>The system in your meter automatically detects when enough blood has been applied to the strip and begins the test, even if some yellow is still visible.</p><p>The only time you need to apply more blood is when the blood drop symbol continues to flash in the display.</p>

<p>Explore the different ways you can simply handle Accu-Chek Guide test strips when removing them from the SmartPack test strip vial:</p><p>1. Front slide<br>2. Side pinch<br>3. Pinch and pull<br>4. Back slide<br>Remember to follow all instructions in the package insert (wash and dry hands, do not bend or get dirt on the test strip, and close the cap tightly when finished).</p>

<p>Pairing your Accu-Chek meter to the mySugr app allows you to automatically log your blood sugar readings into the app, saving you tons of time.</p><p>Follow the steps below to pair your Accu-Chek Guide Me meter to the mySugr app:</p><ol><li>If you are using an Apple device, make sure Bluetooth® is turned on.<br>Bluetooth should turn on automatically for Android users at the beginning of the pairing process.</li><li>Ensure Location Services are turned on for the mySugr app during the pairing process. (You can turn it back off once you're done. Settings &gt; Apps &gt; mySugr &gt; Location Services.)</li><li>Open the mySugr app and go to the “Connections” tab in the bar menu located at the bottom of the screen.</li><li>Select your meter — Accu-Chek Guide Me or Accu-Chek Instant — and follow the steps on the screen to activate it.</li><li>You'll then receive a message that pairing was successful, meaning your meter is now connected to your mobile device.</li><li>You can return to the mySugr home screen by tapping on ""My trend"" in the tab menu located at the bottom of the screen.</li></ol>