FAQs

<p>The Accu-Chek Guide meter uses Accu-Chek Guide test strips.</p>

<p>Yes, as with any test strip, heat, humidity and other environmental conditions can affect strips. &nbsp;Close the vial immediately after removing a test strip.</p>

<p>This Accu-Chek Guide meter uses two 3-volt lithium coin cell battery (type CR2032).</p>

<p>The meter can be turned on by pressing and releasing the power button or inserting a test strip.</p><p>The meter can be turned off by pressing and releasing the power button.</p><p>Possible causes and solutions for lack of power include:</p><p>Issue: The meter has been exposed to extreme temperatures outside the meter's operating temperature range.<br>Solution: Move to an area where the temperature is within the system's operating temperature range (between 43 - 113°F / 4 - 45°C). Wait at least 15 minutes for the meter to equilibrate.</p><p>Issue: The meter is connected to a computer using a USB cable. If the meter times out while connected via USB, it may not respond to button presses or strip insertion until the USB cable is disconnected.<br>Solution: Disconnect the cable and attempt to turn the meter on by pressing and releasing the power button.</p><p>Issue: One or both batteries are installed incorrectly.<br>Solution: Confirm both batteries are inserted into the meter under the black tabs with the “+” sign facing up (visible).</p><p>Issue: The batteries are dead or battery power is too low for the meter to turn on<br>Solution: Install two new 3 volt lithium, CR 2032 coin cell batteries. Replace both batteries at the same time and with the same brand.</p><p>Issue: Battery tabs are damaged or defective.<br>Solution: Please contact Accu-Chek Customer Care.</p><p>Issue: The meter is damaged or defective.<br>Solution: Please contact Accu-Chek Customer Care.</p>

<p>If you suspect your child has swallowed a battery, seek medical attention immediately – prompt action is critical. Don’t wait for symptoms to develop.</p><p>Battery ingestion or insertion into the body may cause chemical burns, perforation of soft tissues, and death. Batteries, as small parts, are a choking hazard. Keep them away from children under the age of 3 years.</p><p>If the battery compartment does not close securely, stop using the product and keep it away from children. Contact Accu-Chek Customer Care.</p>

<p>You can set up to 4 general test Reminders per day to remind you to test. A series of beeps sound and a bell is displayed for reminders set in the meter.</p><p>About Guide Me reminders:</p><ul><li>Turn off by inserting a test strip or pressing any button.</li><li>Are postponed until the next test reminder if a test was performed within 15 minutes of a test reminder.</li><li>Do not appear/beep if the meter is on at the test reminder time (including when the meter is connected to a USB cable).</li><li>Do not appear/beep if the meter is connected and communicating to a Continua Certified® manager.</li><li>Do not beep if the meter beeper is set to off.</li><li>Do not appear/beep if the batteries need to be replaced.</li></ul><p><br>About pre-set reminders:</p><ol><li>Reminder times are pre-set in the meter for 8:00 am, 12:00 pm, 6:00 pm, and 10:00 pm. You may change reminder times by following the instructions below.</li><li>If a general test Reminder is set for the same time as a Post Meal reminder, the Post Meal reminder will appear/beep instead of the general Reminder.</li></ol><p>Changing pre-set test reminder times:</p><ol><li>Turn the meter on by briefly pressing the “OK”.</li><li>Press down to highlight Settings. Press “OK"".</li><li>Press down to highlight More Options. Press “OK”.</li><li>Press down to highlight Reminders. Press “OK”.</li><li>Pre-set reminder times appear on the display. Press down to highlight the time you want to edit. Press “OK”.</li><li>Press down to highlight Edit time. Press “OK”.</li><li>Press up or down to adjust each field.</li><li>Press “OK” to move to the next field.</li><li>Press “OK” to return to the previous menu.</li></ol>

<p>Go into the Settings menu, then Wireless, then Flight Mode. Press OK to disable Bluetooth communication.</p>

<p><strong>Whatever type of Accu-Chek meter you have, cleaning and disinfecting are important for good maintenance.</strong><br>While cleaning is simply removing dirt from the meter, disinfecting refers to removing as much of the disease-causing microorganisms and other germs as possible.</p><p><strong>When to clean or disinfect your Accu-Chek Meter:</strong><br>You should clean and disinfect your meter once a week, or any time blood gets on it. You should also clean your meter before allowing anyone else to handle it.</p><p><strong>What to use when cleaning and disinfecting your Accu-Chek Meter:</strong><br>Use mild dishwashing liquid mixed with water to clean your meter and 70% isopropyl alcohol to disinfect your meter.</p><p><strong>The parts of your Accu-Chek meter you should keep clean:</strong><br>Be sure to clean the areas around slots and openings, while being careful not to get any moisture in them.<br>You should also wipe down the entire meter surface, including the meter display.</p><p>Learn more about cleaning and disinfecting your meter in the user manual.</p>

<p>All information is saved when you change the batteries of any Accu-Chek meter, including the memory, your logbook data, test results, diary information and settings, however you should check that the time and date are correct when you’ve inserted new batteries.</p>

<p>Performing a control test lets you know the meter and test strips are working properly.</p><p>Reasons to perform a control test include, but are not limited to:<br>1. You open a new test strip box.<br>2. Your test result does not match how you feel.<br>3. The test strips were stored in extreme temperatures or high humidity.<br>4. The test strip container was left open.</p>