FAQs

<p>The Accu-Chek Guide meter uses Accu-Chek Guide test strips.</p>

<p>Yes, as with any test strip, heat, humidity and other environmental conditions can affect strips. &nbsp;Close the vial immediately after removing a test strip.</p>

<p>If you suspect your child has swallowed a battery, seek medical attention immediately – prompt action is critical. Don’t wait for symptoms to develop.</p><p>Battery ingestion or insertion into the body may cause chemical burns, perforation of soft tissues, and death. Batteries, as small parts, are a choking hazard. Keep them away from children under the age of 3 years.</p><p>If the battery compartment does not close securely, stop using the product and keep it away from children. Contact Accu-Chek Customer Care.</p>

<p>This Accu-Chek Guide meter uses two 3-volt lithium coin cell battery (type CR2032).</p>

<p>The meter can be turned on by pressing and releasing the power button or inserting a test strip.</p><p>The meter can be turned off by pressing and releasing the power button.</p><p>Possible causes and solutions for lack of power include:</p><p>Issue: The meter has been exposed to extreme temperatures outside the meter's operating temperature range.<br>Solution: Move to an area where the temperature is within the system's operating temperature range (between 43 - 113°F / 4 - 45°C). Wait at least 15 minutes for the meter to equilibrate.</p><p>Issue: The meter is connected to a computer using a USB cable. If the meter times out while connected via USB, it may not respond to button presses or strip insertion until the USB cable is disconnected.<br>Solution: Disconnect the cable and attempt to turn the meter on by pressing and releasing the power button.</p><p>Issue: One or both batteries are installed incorrectly.<br>Solution: Confirm both batteries are inserted into the meter under the black tabs with the “+” sign facing up (visible).</p><p>Issue: The batteries are dead or battery power is too low for the meter to turn on<br>Solution: Install two new 3 volt lithium, CR 2032 coin cell batteries. Replace both batteries at the same time and with the same brand.</p><p>Issue: Battery tabs are damaged or defective.<br>Solution: Please contact Accu-Chek Customer Care.</p><p>Issue: The meter is damaged or defective.<br>Solution: Please contact Accu-Chek Customer Care.</p>

<p>Possible causes and solutions for sudden power loss include:</p><p>Issue: The meter automatically turns off after 90 seconds of inactivity.<br>Solution: Turn the device back on when you’re ready to use it again.</p><p>Issue: After completion of a test, the meter automatically turns off 15 seconds after strip removal.<br>Solution: Turn the device back on when you’re ready to use it again.</p><p>Issue: The battery compartment or battery door is faulty or damaged.<br>Solution: Please contact Accu-Chek Customer Care.</p><p>Issue: The meter has been stored in extremely cold conditions (below 30°F / - 1°C).<br>Solution: Move to an area where the temperature is within the system's operating temperature range. Wait at least 15 minutes for the meter to equilibrate.</p><p>Issue: The meter is connected to a computer via the USB cable and a compatible software application is not installed on the computer.<br>Solution: Disconnect the cable and attempt to turn the meter on by pressing and releasing the power button.</p><p>Issue: The meter is connected to a computer via the USB cable and a compatible software application has turned off the meter.<br>Solution: Disconnect the cable and attempt to turn the meter on by pressing and releasing the power button.</p>

<p>Go into the Settings menu, then Wireless, then Flight Mode. Press OK to disable Bluetooth communication.</p>

<p>1. Turn the meter on by briefly pressing “OK.” From the main menu, press the arrow key to highlight settings. Press “OK.”<br>2. Time/date is highlighted. Press “OK.”<br>3. Press the up or down arrows to adjust each field. Press “OK” to set and proceed to the next field. Set AM or PM if necessary.<br>4. Press “OK” to save and return to the previous menu.</p>

<p><strong>Whatever type of Accu-Chek meter you have, cleaning and disinfecting are important for good maintenance.</strong><br>While cleaning is simply removing dirt from the meter, disinfecting refers to removing as much of the disease-causing microorganisms and other germs as possible.</p><p><strong>When to clean or disinfect your Accu-Chek Meter:</strong><br>You should clean and disinfect your meter once a week, or any time blood gets on it. You should also clean your meter before allowing anyone else to handle it.</p><p><strong>What to use when cleaning and disinfecting your Accu-Chek Meter:</strong><br>Use mild dishwashing liquid mixed with water to clean your meter and 70% isopropyl alcohol to disinfect your meter.</p><p><strong>The parts of your Accu-Chek meter you should keep clean:</strong><br>Be sure to clean the areas around slots and openings, while being careful not to get any moisture in them.<br>You should also wipe down the entire meter surface, including the meter display.</p><p>Learn more about cleaning and disinfecting your meter in the user manual.</p>

<p>All information is saved when you change the batteries of any Accu-Chek meter, including the memory, your logbook data, test results, diary information and settings, however you should check that the time and date are correct when you’ve inserted new batteries.</p>

<p>Performing a control test lets you know the meter and test strips are working properly.</p><p>Reasons to perform a control test include, but are not limited to:<br>1. You open a new test strip box.<br>2. Your test result does not match how you feel.<br>3. The test strips were stored in extreme temperatures or high humidity.<br>4. The test strip container was left open.</p>