Frequently Asked Questions

Whatever type of Accu-Chek meter you have, cleaning and disinfecting are important for good maintenance.
While cleaning is simply removing dirt from the meter, disinfecting refers to removing as much of the disease-causing microorganisms and other germs as possible.

When to clean or disinfect your Accu-Chek Meter:
You should clean and disinfect your meter once a week, or any time blood gets on it. You should also clean your meter before allowing anyone else to handle it.

What to use when cleaning and disinfecting your Accu-Chek Meter:
Use mild dishwashing liquid mixed with water to clean your meter and 70% isopropyl alcohol to disinfect your meter.

The parts of your Accu-Chek meter you should keep clean:
Be sure to clean the areas around slots and openings, while being careful not to get any moisture in them.
You should also wipe down the entire meter surface, including the meter display.

Learn more about cleaning and disinfecting your meter in the user manual.

The meter detects if too little blood is applied and, after a few seconds, gives an acoustic warning with three beep sounds. You can then apply an additional drop of blood.

The Accu-Chek SmartGuide app receives new glucose values from the paired sensor every 5 minutes and is always updating to show the latest data. You should look at the CGM app at least as often as you would measure your blood glucose with a BGM. Also check your CGM value if you are not feeling well. Discuss with your HCP about when and how often you should check your glucose levels via your CGM app.

For assisted insertion using the Accu-Chek LinkAssist insertion device, please follow the instructions below.

Please wash your hands before unpacking the infusion set.

• Hold the infusion set by the blue holder-cap with your thumb and forefinger and remove the clear protective cover from the cannula by turning and pulling it at the same time.
• Remove both pieces of the backing paper from the self-adhesive.
• Insert the infusion set at a 90° angle.
• Press the adhesive plaster firmly onto the infusion site, ensuring that it makes good contact with the skin.
• Hold the self-adhesive in place, gently press the side clips of the blue holder-cap and pull it from the cannula housing.
• To remove the introducer needle, hold the cannula housing firmly to your body. Using its handle, pull the introducer needle away from the body to remove it.
• Connect the primed tubing to the cannula. Before resuming insulin pump therapy, fill the soft cannula with a bolus of 1.0U of U-100 insulin.

Your insulin pump allows you to quickly and precisely adjust your insulin levels before, during and after exercise, to carefully match your individual needs.

All Accu-Chek insulin pumps are suitable to use during most types of exercise, however we recommend that you remove the insulin pump before taking part in any contact sports (e.g. rugby or martial arts) in order to prevent damage to the device or harm to yourself.

Possible causes and solutions for sudden power loss include:

Issue: The meter automatically turns off after 90 seconds of inactivity.
Solution: Turn the device back on when you’re ready to use it again.

Issue: After completion of a test, the meter automatically turns off 15 seconds after strip removal.
Solution: Turn the device back on when you’re ready to use it again.

Issue: The battery compartment or battery door is faulty or damaged.
Solution: Please contact Accu-Chek Customer Care.

Issue: The meter has been stored in extremely cold conditions (below 30°F / - 1°C).
Solution: Move to an area where the temperature is within the system's operating temperature range. Wait at least 15 minutes for the meter to equilibrate.

Issue: The meter is connected to a computer via the USB cable and a compatible software application is not installed on the computer.
Solution: Disconnect the cable and attempt to turn the meter on by pressing and releasing the power button.

Issue: The meter is connected to a computer via the USB cable and a compatible software application has turned off the meter.
Solution: Disconnect the cable and attempt to turn the meter on by pressing and releasing the power button.

The Accu-Chek Instant system was designed to assist users to easily conduct a test. Several features were designed for this purpose:
- Easy-edge test strip has a wide application area compared to leading brands
- Strips are placed electrode end down in the vial, so that they can be inserted easily into the meter with minimal handling
- The used strip can easily and hygienically be removed from the meter with the strip ejector

• Please wash your hands before unpacking the infusion set.
• Remove the front half of the backing paper from the self-adhesive and pull the protective cover off the introducer needle. Grasp the infusion set between the thumb and middle finger of one hand behind the side clips and pull back the edge of the self-adhesive with the index finger.
• With your free hand, pinch together a bit of subcutaneous tissue at the chosen site. Insert the introducer needle under the skin at an angle of 20–45°, proceeding quickly and in one motion. Watch the soft cannula while inserting to ensure that it goes in smoothly without kinking or crimping. 
• Press the self-adhesive firmly onto the infusion site, ensuring that it makes good contact with the skin. Place one finger in front of the inspection window on the Accu-Chek TenderLink to fix it. Press the side clips of the introducer needle together gently and at the same time pull the introducer needle out of the skin.
• Remove the back side of the backing paper from the self-adhesive and press the it firmly onto the infusion site, ensuring that it makes good contact with the skin.
• Connect the primed tubing to the cannula. Before resuming insulin pump therapy, fill the soft cannula with a bolus of 0.7U of insulin U-100.
   

Please refer to the Accu-Chek TenderLink quick reference guide for more information.

When the meter is paired with the mySugr app, each blood glucose result will be transferred automatically, once the app is opened. However, the meter and smartphone must be within 3 meters to transfer successfully. If the app is not open, the value will not be transferred automatically. However, with the next successful import, all blood glucose values will be imported. There is not any loss of data.

iOS users can pair a maximum of three blood glucose meters. Android devices allow a maximum of one meter to pair.