Frequently Asked Questions

An E4 displays on the meter, indicating not enough blood was drawn into the test strip for measurement or blood was applied after the test had started. You should discard the test strip and repeat the blood sugar test.

Yes, any person using the previous generation meter will need to keep the black activation chip in their meter. Once the black activation chip is in the meter, it should not be removed. 

If stored properly, the lancing device remains functional for 4 years after sterilization.

Priming entails seeing at least a drop of insulin at the tip of the needle. Once free flow is verified, the patient may dial the desired dose and inject.

Injections in the belly should be approximately 4 cm away from the navel. The tissue close to the belly button is tougher, so the insulin absorption will be incorrect.

Your healthcare team are there to help you. Whether you decide to share your results using the mySugr Reports function, or seamlessly once connected to Accu-Chek Care*, used by your healthcare professional, there’s plenty in it for you.

By sharing your data with your healthcare professional remotely, you could receive support between appointments, from check-in messages or phone calls, to treatment adjustments.

Having access to your results before your appointment can help your healthcare professional manage their time with you more effectively, and may give you more time to discuss what's important to you.

There are a few ways you can improve blood flow and make blood sugar testing easier: Warm your fingers by washing with warm, soapy water, then rinse and dry completely. Let your arm hang down at your side to increase blood flow to the fingertips. Grasp finger just below the joint closest to the fingertip and massage gently toward tip of finger, then squeeze for 3 seconds. Use an Accu-Chek lancing device set to the right penetration depth for your skin type. Refer to your user guide for additional information.

Using an Accu-Chek meter connected to the mySugr app will enable you to automatically and wirelessly capture your blood sugar readings, and store all of your readings and other important diabetes information in one easily accessible place. This could help to make your diabetes management easier.  

No, the Accu-Chek Instant meter does not require manual coding.

The meter detects if too little blood is applied and, after a few seconds, gives an acoustic warning with three beep sounds. You can then apply an additional drop of blood.

If you suspect your child has swallowed a battery, seek medical attention immediately – prompt action is critical. Don’t wait for symptoms to develop.

Battery ingestion or insertion into the body may cause chemical burns, perforation of soft tissues, and death. Batteries, as small parts, are a choking hazard. Keep them away from children under the age of 3 years.

If the battery compartment does not close securely, stop using the product and keep it away from children. Contact Accu-Chek Customer Care.