• The penetration depth is too shallow. Please select a higher penetration depth setting.
• The Accu-Chek FastClix finger pricker needs to be pressed firmly against the skin. Check if a lancet is inserted in the finger pricker. 
• Sometimes the blood does not appear immediately after lancing. Massaging the finger by gently squeezing it towards the fingertip helps to form a drop of blood.

No. Safety hooks are in place to prevent accidental reuse of a used drum. A used drum is easily recognised by the red stripes on the side.

No, for safety and hygiene reasons, once the lancet has been changed it is not possible to re-select a previous one.

It is highly recommended to use a new, sterile lancet every time a test is performed. This is based on hygienic considerations and to help avoid infection. Additionally, the tip of a new needle is sharp, with optimal form and cut and therefore ensures gentle lancing. This is diminished with multiple use.

Never use a lancet that has been used by someone else, or share the finger pricker with anyone, to guard against cross infection.

The most comfortable setting of your Accu-Chek FastClix lancing device will depend on a few things:

• Your skin – softer, thinner skin requires a shallower setting than thicker skin.
• The required blood sample – the more blood you require, the higher the setting you'll need.
• The optimal penetration depth is a combination of both. Start with a low setting when using the device for the first time. Adjust to a higher setting until the blood volume is correct.