Product Support

From FAQs to product manuals, our support resources are here to help you every step of the way.

App and Softwaer

Apps & Software

Innovative technology makes managing your diabetes easier than ever.

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Meters & Testing Strips

Make every strip count, by making it easy to test right the first time.

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Lancing

Our lancets are designed for comfort and ease of use.

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Tools & Resources

Take control of your diabetes management with helpful tools that give you more insight into your health.

 

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HbA1c Calculator

How to use our HbA1c Calculator tool

General FAQ

Performing a control test lets you know the meter and test strips are working properly.

Reasons to perform a control test include, but are not limited to:
1. You open a new test strip box.
2. Your test result does not match how you feel.
3. The test strips were stored in extreme temperatures or high humidity.
4. The test strip container was left open.

It is not possible to delete stored results.

1. If your diabetes care team uses the Accu-Chek Care platform, you can allow them to see your data in the Accu-Chek Care platform by sharing the access pin code displayed in your Accu- Chek SmartGuide app under “Managed Account”.
2. If your diabetes care team does not use the Accu-Chek Care platform, you can send them a report via email. In the Accu- Chek SmartGuide Predict app, generate a PDF of a 2-week report. Select the date range and which details are included in the report, such as the standard AGP and/or a pattern report that lists all glucose patterns found during these 2 weeks, e.g., hypos in the morning, hypers in the evening etc.

The glucose pattern detection feature identifies recurring events that happen in four defined time periods (morning, day, evening, night), and even the entire day, during the past week.

After data transfer occurs from the Accu-Chek SmartGuide app, patterns display at the bottom of the dashboard if the Predict app detects patterns in your CGM data. The goal of the pattern detector is to help you stay within your personal target range all day, every day.

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