Power

Why does the meter turn off unexpectedly?

Possible causes and solutions for sudden power loss include:

Issue: The meter automatically turns off after 90 seconds of inactivity.
Solution: Turn the device back on when you’re ready to use it again.

Issue: After completion of a test, the meter automatically turns off 15 seconds after strip removal.
Solution: Turn the device back on when you’re ready to use it again.

Issue: The battery compartment or battery door is faulty or damaged.
Solution: Please contact Accu-Chek Customer Care.

Issue: The meter has been stored in extremely cold conditions (below 30°F / - 1°C).
Solution: Move to an area where the temperature is within the system's operating temperature range. Wait at least 15 minutes for the meter to equilibrate.

Issue: The meter is connected to a computer via the USB cable and a compatible software application is not installed on the computer.
Solution: Disconnect the cable and attempt to turn the meter on by pressing and releasing the power button.

Issue: The meter is connected to a computer via the USB cable and a compatible software application has turned off the meter.
Solution: Disconnect the cable and attempt to turn the meter on by pressing and releasing the power button.